INTERNSHIP DETAILS

Internship - HMI CS Operation Team - Hsinchu

CompanyASML
LocationHsinchu
Work ModeOn Site
PostedMay 24, 2026
Internship Information
Core Responsibilities
The role focuses on supporting customer service operations through data analysis, BI reporting, and KPI monitoring. It also involves coordinating cross-functional meetings and managing logistics and shipping schedules.
Internship Type
full time
Company Size
35998
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Who are we? ASML is an innovation leader in the global semiconductor industry. We make machines that chipmakers use to mass produce microchips. Founded in 1984 in the Netherlands with just a handful of employees, we’ve now grown to over 40,000 employees, 143 nationalities and more than 60 locations around the world. What do we do? We provide chipmakers with hardware, software and services to mass produce patterns on silicon through lithography. Our lithography systems use ultraviolet light to create billions of tiny structures on silicon that together make up a microchip. We push our technology to new limits to enable our customers to create smaller, faster and more powerful chips. Who are our people? While you may think that only engineers and mathematicians work at ASML, you'll be surprised to find out that our people come from a wide variety of backgrounds. Across ASML, we have dedicated teams that manage customer support, communications and media, IT, software development and more. Every team in the company is essential for pushing our technology and the industry forward. If you love to tackle challenges and innovate in a collaborative, supportive and inclusive environment with all the flexibility and freedom to unleash your full potential, ASML is the place to be. Join us!
About the Role

Position Overview

The HMI CS Operations Specialist is responsible for supporting customer service operations through data analysis, reporting, coordination, and cross-functional communication. This role ensures operational efficiency, accurate reporting, and smooth execution of logistics and departmental activities.

Key Responsibilities

1. Data Analysis & Reporting

  • Collect, clean, and analyze operational and customer service data
  • Generate regular and ad-hoc reports to support decision-making
  • Develop and maintain BI (Business Intelligence) dashboards and performance metrics
  • Monitor KPIs such as service level, response time, and shipment performance
  • Provide insights and recommendations to improve operational efficiency

2. Business Intelligence (BI) Reporting

  • Prepare structured BI reports using internal tools or platforms
  • Ensure data accuracy, consistency, and timely delivery of reports
  • Support management with data visualization and trend analysis
  • Collaborate with stakeholders to define reporting requirements

3. Meeting Coordination & Hosting

  • Organize and host internal and cross-functional meetings
  • Prepare meeting agendas, presentations, and materials
  • Document meeting minutes, action items, and follow-ups
  • Facilitate communication between teams to ensure alignment

4. Logistics & Shipping Coordination

  • Track and coordinate shipment status and delivery schedules
  • Liaise with logistics partners, vendors, and internal teams
  • Handle shipping documentation and issue resolution
  • Ensure timely and accurate delivery of products/services

5. Department Activities & Coordination

  • Support planning and execution of departmental activities and projects
  • Assist in process improvement initiatives
  • Coordinate team events, training sessions, or internal programs
  • Provide administrative and operational support to the CS team

6. Excel & Data Management

  • Utilize advanced Excel functions (Pivot Tables, VLOOKUP, formulas, etc.)
  • Maintain structured datasets and ensure data integrity
  • Automate routine reporting processes when possible

7. Presentation & Documentation (PPT)

  • Create professional PowerPoint presentations for management and stakeholders
  • Summarize data insights into clear, visual formats
  • Support business reviews and performance presentations

Qualifications

  • Bachelor’s degree in Business, Operations, Data Analytics, or related field
  • 1–3+ years experience in customer service operations, logistics, or data analysis
  • Strong proficiency in Microsoft Excel and PowerPoint
  • Experience with BI tools (e.g., Power BI, Tableau) is a plus
  • Good analytical and problem-solving skills

Key Skills

  • Data analysis & reporting
  • Business intelligence & dashboard creation
  • Communication and meeting facilitation
  • Logistics coordination
  • Organizational and multitasking ability
  • Attention to detail and accuracy

Preferred Traits

  • Proactive and results-driven
  • Strong teamwork and collaboration skills
  • Ability to manage multiple tasks in a fast-paced environment

If you want, I can also:

  • Tailor this JD for internal promotion vs hiring post
  • Add KPIs / performance metrics
  • Convert it into a resume format or LinkedIn job post

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

Key Skills
Data AnalysisReportingBusiness IntelligenceDashboard CreationCommunicationMeeting FacilitationLogistics CoordinationOrganizational AbilityMultitaskingAttention To DetailMicrosoft ExcelMicrosoft PowerPoint
Categories
Data & AnalyticsCustomer Service & SupportLogisticsAdministrativeManufacturing