Application Support Engineer

<div style="margin: 0px; padding: 0px; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: ;"><div><strong>Responsibilities:</strong></div><ul><li>Provide 1st level support to users and identify the issues/change requests advised by the users within the applications</li><li>Maintain ownership of tickets and effectively log service tickets in Microsoft Azure DevOps</li><li>Employ basic procedures for user account management and access for various applications</li><li>Gather and analyze information about the client issue and determine which team is suited to resolve the problem</li><li>Responding in a timely manner to service issues and requests to support SLA targets</li><li>Create and update knowledge articles</li></ul><div><strong>Skills &amp; Requirements:</strong></div><ul><li>Bachelor's in business, computer science, or related field.</li><li>Minimum 1 year of experience in a related role</li><li>Fantastic communication skills (both verbally and written)</li><li>Confident with client engagement and taking a lead role in discussions/meetings</li><li>A genuine interest in providing high-quality service</li><li>A passion for constantly upskilling along with the ability to learn and adapt quickly</li><li>You excel in a collaborative team environment, but you have the maturity and drive to work with a low level of oversight</li></ul><div><strong>Offerings &amp; Benefits:</strong></div><ul><li>Above market salary</li><li>Bi-annual increments</li><li>Performance based bonuses</li><li>Flexible working arrangements for healthy work-life balance</li><li>Recreational and entertainment events</li><li>Dynamic team and great team culture</li><li>OPD health care for self, spouse, children and parents</li><li>Emergency and hospitalization medical coverage</li><li>Maternity care coverage for pre-natal and post-natal medical expenses</li><li>Unlimited 24/7 tele-consultations with GPs</li><li>Significant discounts on tele-consultations with specialist doctors</li><li>Significant discounts on leading labs for medical tests.</li><li>Significant discounts on leading pharmacies for medicines</li><li>Health and wellbeing counselling</li><li>Casual leaves</li><li>Sick leaves</li><li>Annual leaves</li><li>Wedding leaves</li><li>Haj leaves</li><li>Pilgrimage leaves</li><li>Maternity leaves</li><li>Paternity leaves</li><li>Bereavement leaves</li></ul></div>