Technical Support Engineer - Industrial Placement (12-months)

<div class="content-intro"><h3><strong>Who We Are</strong></h3> <p>Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.<br><br>Over 30,000 organizations worldwide, including more than 100 companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.</p></div><div class="section page-centered" data-qa="job-description"> <h3><strong>About The Role</strong></h3> <div> <p>Ready to dive into the world of smart tech and help build the future of IoT? As an Industrial Placement on our Technical Support Engineering team, you won't be grabbing coffee or shadowing others. Our interns are at the forefront of our team, tackling real-world challenges alongside our full-time engineers. Based onsite in our London office, you'll work with cutting-edge, cloud-managed IoT technology, helping our enterprise clients with everything from troubleshooting to system design.</p> <p>This industrial placement is your chance to make a real impact, build valuable technical skills, and jumpstart your career in a dynamic, high-tech environment.</p> </div> </div> <div class="section page-centered"> <h3>What You'll Do</h3> <ul> <li><strong>Troubleshoot and Innovate:</strong>&nbsp;Solve complex network, hardware, and software issues for the Verkada platform</li> <li><strong>Be an Expert:</strong>&nbsp;Provide customers with best practices for system design and integration</li> <li><strong>Communicate with Impact:</strong>&nbsp;Clearly explain technical concepts to customers both verbally and in writing</li> <li><strong>Own the Problem:</strong>&nbsp;Take charge of customer issues from start to finish, ensuring a successful resolution</li> <li><strong>Team Up:</strong>&nbsp;Collaborate with our Engineering and Product teams to test new products and identify bugs</li> <li><strong>Share Knowledge:</strong>&nbsp;Create content for our Knowledge Base to help others</li> <li><strong>Hands-on Projects:</strong>&nbsp;Get involved with lab testing and various team projects</li> </ul> </div> <div class="section page-centered"> <h3>What You Bring</h3> <ul> <li>University students seeking a Sandwich year/ Industrial Placement who are working towards a Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity</li> <li>Coursework with a focus on computer networking, Linux, computer systems, Python or other coding language</li> <li>Ability to communicate complex technical matters both orally and in writing</li> <li>Demonstrated problem-solving skills and attention to detail</li> <li>Ability to work within a team environment</li> <li>Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+</li> <li>Must be willing and able to work onsite five days per week.</li> </ul> </div> <div class="section page-centered" data-qa="closing-description"> <h3><strong>Industrial Placement Perks &amp; Benefits</strong></h3> <div>Our benefits and perks programs include, but are not limited to:&nbsp;</div> <div> <ul> <li>Kitchen filled with drinks and snacks &amp; daily food allowance at the office</li> </ul> <h3><strong>Additional Information&nbsp;</strong></h3> <ul> <li>We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.</li> </ul> </div> </div><div class="content-conclusion"><h3><strong>Verkada Is An Equal Opportunity Employer</strong></h3> <p>As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.</p> <p><em>Your application will be handled in accordance with our <a href="https://www.verkada.com/privacy/candidate-privacy-policy" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://url.uk.m.mimecastprotect.com/s/E_spClO3Ac9pX43h9dXa8/&amp;source=gmail&amp;ust=1719327847319000&amp;usg=AOvVaw10eB41dX5dzNP9yveIJLsf">Candidate Privacy Policy</a>.&nbsp;</em></p></div>