INTERNSHIP DETAILS

Alternance - Consumer Care Assistant - ASAP

CompanyShiseido
LocationParis
Work ModeOn Site
PostedApril 19, 2026
Internship Information
Core Responsibilities
The Consumer Care Assistant will respond to consumer queries related to internal websites and support the Consumer Service EMEA team in daily activities. Key tasks include monitoring consumer service activities, preparing for sales operations, and participating in key projects related to the internal website.
Internship Type
full time
Company Size
8630
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Shiseido is one of the top cosmetics companies in the world, with a rich portfolio of international brands in 120 countries and regions. Among others, Shiseido owns the following prominent cosmetics, skincare and fragrance brands: SHISEIDO, NARS, Clé de Peau Beauté, BENEFIQUE, ELIXIR, IPSA, MAQUILLAGE, INTEGRATE, AUPRES, ANESSA and ISSEY MIYAKE. Our mission―BEAUTY INNOVATIONS FOR A BETTER WORLD―is to offer solutions to social problems and achieve a sustainable society, helping people find happiness through our mainstay beauty business. We strive to create a better world through beauty innovations, as we perceive and respond to each person's profound need for betterment in an ever-changing global environment. For more than 150 years our history and tradition have been built on distinctive innovations in each era. Today, we are taking on new challenges and making a concerted effort across the entire Group to pursue innovations that break the status quo and meet the diverse beauty values and needs of people around the world. As a global beauty company of Japanese origin, we not only develop cosmetics, but introduce and create unprecedented products and new value that go beyond. Through these activities, we realize “beauty innovations” leading to new lifestyles for consumers around the world. ※ All comments and queries will be responded to in due course.
About the Role

Consumer Care Assistant

Position opened for an Apprentice starting ASAP

 

Main Missions :

 

Part of the E-Business Team EMEA, the Consumer Service assistant will report directly to the Consumer Service Manager EMEA. She/he will join a team which operates for 7 brands of Shiseido Group (DTC and non DTC) on a EMEA perimeter in order to ensure our consumer’s satisfaction.

Her/his role will be to answer to consumer’s queries linked to our internal websites and to support the Consumer Service EMEA team in its day to day activity.

 

Her/his main mission will be :

Ensure the Consumer service activity linked to our internal website (65%)

  • Reply to EU consumers/employees' requests per emails daily and during all special operations conducted during the year (Friends& Family, exceptional sales, external partnership…)
  • Support the preparation of each sales and participate in testing phases to proactively raise potential issues
  • Monitor the activity by analyzing contact reasons and gathering post operation survey results to share relevant insights to all internal stakeholders (e-commerce, IT, supply…)
  • Be in charge of raising alerts in case of incidents with our internal website and closely follow all incidents that could happen on the technical or supply side
  • Adapt consumer service materials (book of procedures, templates of reply) appropriate to this activity if necessary
  • Participate in all key projects/ improvements related to the internal website

 

Support the Consumer Service EMEA in its day-to-day journey for DTC activity (35%)

  • Help for the steering of our external consumer service provider which operates on all our brands, delivering briefs to our agents on various operational topics (product launches, stock information, delivery issues…)
  • Monitor closely all requests related to products to share relevant insights for each brand every month
  • Be in charge of preparing all knowledge quizzes that are done randomly and during each post training session and closely follow the level of each agent across different indicators   
  • Be in support of escalation queries management and ensure certain operational missions for teams back up
  • Participate in the Run phase of several consumer service projects (update of FAQ articles, content in our knowledge base…)
  • Do benchmarks regarding Consumer service trends and share best practices

 

Requirements

  • Minimum Bac + 3
  • Excellent communication skills and ready to work in an international environment (fluency in French & English required)
  • Consumer and solution-centric mindset
  • Sensitivity to work in the digital and cosmetics industry
  • A first experience in a consumer service is a plus
  • Perfect knowledge of Office Pack
  • Soft skills :
    • Cautious/ attentive to details
    • Show empathy and common sense
    • Solution oriented
    • Team spirit and willingness to learn

Located in Paris until December 2025 and in Neuilly-sur-Seine in January 2026.

Key Skills
Communication SkillsConsumer Centric MindsetDigital SensitivityOffice Pack ProficiencyAttention To DetailEmpathyCommon SenseSolution OrientationTeam SpiritWillingness To Learn
Categories
Customer Service & SupportMarketingSalesAdministrativeRetail