INTERNSHIP DETAILS
Front Office Operations Trainee - Pestana Plaza Mayor Madrid (FUTURE TALENT 26/27
CompanyPestana Hotel Group
LocationMadrid
Work ModeOn Site
PostedMarch 28, 2026

Internship Information
Core Responsibilities
The trainee will report to the department supervisor and work in various hotel departments to learn about daily operations. They will perform operational tasks depending on the department to which they are allocated.
Internship Type
full time
Company Size
3432
Visa Sponsorship
No
Language
Spanish
Working Hours
40 hours
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About The Company
Pestana Hotel Group is more than a hospitality brand – it’s the fulfilment of a dream from a visionary entrepreneur.
Born in 1972, on the breathtaking island of Madeira, it began as a dream of Mr. Dionísio Pestana, who envisioned a place where travellers could experience the soul of Portugal. Over decades, alongside his son, that vision expanded beyond borders, weaving Portuguese heritage into world-class hospitality.
Today, with more than 100 Hotels and 12.500 rooms, spanning three continents, Pestana Hotel Group welcomes guests to extraordinary destinations, from historic palaces, and beachfront retreats, to cosmopolitan cities. More than just a stay, it offers “the time of your life,” creating memories that linger long after checkout.
The group’s four distinctive sub-brands – Pestana Hotels & Resorts, Pousadas de Portugal, Pestana CR7 Lifestyle Hotels, and Pestana Collection Hotels – cater to every traveler’s desire, whether seeking timeless elegance, modern luxury, or immersive cultural experiences. Beyond hotels, Pestana Hotel Group also curates exceptional leisure moments through its golf courses, casinos, vacation clubs, and real estate ventures.
With more than 5,000 coworkers from over 60 different nationalities, Pestana Hotel Group receives its more than 3.5 million guests annually with one purpose: make every stay a moment to be remembered.
Discover more at: http://www.pestana.com
About the Role
Alcance
Reporting to its department supervisor, work in various (or a specific) hotel department to learn about daily operations.
Responsabilidades y áreas de actuación
- Perform operational tasks depending on the department to which he/she is alocated.
Competencias de comportamiento
Orientación empresarial (ser eficiente)
Orientación hacia los objetivos (Ser Eficiente)
Adaptación a la transformación (Ser Ágil)
Centrarse en el cliente interno y externo (ser apasionado)
Trabajo en equipo (Ser Colaborativo)
Resiliencia (Ser Ágil)
Rigor y atención al detalle (ser eficiente)
Proactividad (Ser Eficiente)
Conciencia ambiental y social (Ser Consciente)
Planificación y organización (Ser Eficiente)
Competencias técnicas
Analytical Skills
Key Skills
Analytical SkillsBusiness OrientationGoal OrientationAdaptabilityCustomer FocusTeamworkResilienceAttention to DetailProactivityEnvironmental AwarenessPlanningOrganization
Categories
HospitalityCustomer Service & SupportAdministrative
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