INTERNSHIP DETAILS
Front Office Operations Trainee - Pestana CR7 Gran Vía Madrid (FUTURE TALENT 26/27
CompanyPestana Hotel Group
LocationMadrid
Work ModeOn Site
PostedApril 26, 2026

Internship Information
Core Responsibilities
The trainee will work in various hotel departments to learn about daily operations. They will perform operational tasks depending on the department to which they are allocated.
Internship Type
full time
Company Size
3461
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Pestana Hotel Group is more than a hospitality brand – it’s the fulfilment of a dream from a visionary entrepreneur.
Born in 1972, on the breathtaking island of Madeira, it began as a dream of Mr. Dionísio Pestana, who envisioned a place where travellers could experience the soul of Portugal. Over decades, alongside his son, that vision expanded beyond borders, weaving Portuguese heritage into world-class hospitality.
Today, with more than 100 Hotels and 12.500 rooms, spanning three continents, Pestana Hotel Group welcomes guests to extraordinary destinations, from historic palaces, and beachfront retreats, to cosmopolitan cities. More than just a stay, it offers “the time of your life,” creating memories that linger long after checkout.
The group’s four distinctive sub-brands – Pestana Hotels & Resorts, Pousadas de Portugal, Pestana CR7 Lifestyle Hotels, and Pestana Collection Hotels – cater to every traveler’s desire, whether seeking timeless elegance, modern luxury, or immersive cultural experiences. Beyond hotels, Pestana Hotel Group also curates exceptional leisure moments through its golf courses, casinos, vacation clubs, and real estate ventures.
With more than 5,000 coworkers from over 60 different nationalities, Pestana Hotel Group receives its more than 3.5 million guests annually with one purpose: make every stay a moment to be remembered.
Discover more at: http://www.pestana.com
About the Role
Scope
Reporting to its department supervisor, work in various (or a specific) hotel department to learn about daily operations.
Responsabilities and areas of action
- Perform operational tasks depending on the department to which he/she is alocated.
Behavioral Competencies
Business Orientation (Be Efficient)
Goal Orientation (Be Efficient)
Adaptation to Transformation (Be Agile)
Customer Focus (internal and external) (Be Passionate)
Team-work (Be Collaborative)
Resilience (Be Agile)
Rigor and Attention to Detail (Be Efficient)
Proactivity (Be Efficient)
Enviromental and social Consciousness (Be Conscious)
Planning and Organization (Be Efficient)
Technical Competencies
Analytical Skills
Key Skills
Business OrientationGoal OrientationAdaptation to TransformationCustomer FocusTeam-workResilienceAttention to DetailProactivityEnvironmental ConsciousnessPlanning and OrganizationAnalytical Skills
Categories
HospitalityCustomer Service & SupportAdministrative
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0-2 Front Office Operations Trainee - Pestana CR7 Gran Vía Madrid (FUTURE TALENT 26/27
Interview Prep Plan
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Week 1:Technical Foundations2
Week 2:Business Orientation3
Week 3:System DesignFREE
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