INTERNSHIP DETAILS

Intern IT Heerlen

CompanyICL Group
LocationHeerlen
Work ModeOn Site
PostedJanuary 11, 2026
Internship Information
Core Responsibilities
The intern will provide first-level support for IT-related services, handling incident and request tickets while ensuring smooth operations. They will troubleshoot basic IT problems and escalate complex issues as needed.
Internship Type
full time
Company Size
3567
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
ICL is a leading global specialty minerals company that creates impactful solutions for humanity’s sustainability challenges in the global food, agriculture, and industrial markets. The company's unique set of natural resources, passionate team of talented employees, and technological ingenuity, create impact by scaling up food production, ensuring food quality, enabling sustainable agriculture and industrial production, and protecting the environment. The Company employs approximately 12,000 employees worldwide and operates 48 plants in 13 countries worldwide in strategic locations ICL’s three main pillars that define and set its guidelines: Ingenuity: our innovation is created by passionate employees, unparalleled R&D infrastructure, and multiple partners, all forming a unique ecosystem. Care: we focus on doing what is right for our employees, business partners, shareholders, communities, and the environment. Leadership: we are market leaders in innovation, cost management, and sustainability, thanks to a performance-driven, can-do mindset, and our winning spirit.
About the Role

Job Description

We are looking for an IT intern to join our team. In this role, you will gain experience in IT by being the first point of contact for all IT-related services, ensuring smooth operations and excellent customer experience. You will handle incident and request tickets, resolve issues, and document solutions. Additionally, you will follow up on tickets escalated to Access, Problem, and Change Management, while being coached, trained and supervised!

 

Key Responsibilities

• Provide 1st Level Support for hardware, software, and network issues.

• Respond to initial inquiries via phone, email, or online channels.

• Troubleshoot and resolve basic IT problems within defined timeframes, including password resets and standard application support.

• Escalate complex issues to Tier 2 support when necessary.

• Log all activities accurately and maintain ticket documentation.

• Ensure all helpdesk tickets are addressed and closed according to approved service levels.

• Deliver desktop support and assist with IT-related queries.

 

Skills and Attributes

• Strong problem-solving abilities.

• Customer-focused attitude with patience and positivity.

• Ability to work effectively in a team environment.

• Good oral English language skills.

 

Education and Experience

• Currently enrolled in a relevant MBO level 4 program

• Knowledge of Microsoft products.

 

Location: Heerlen

 

 

Interested?

Reach out to Annie Wilson, Talent Acquisition Partner, at annie.wilson@icl-group.com for more information.

Or apply directly via the Apply Now button on our careers page.

Key Skills
Problem-SolvingCustomer-FocusedTeamworkOral English Skills
Categories
TechnologyCustomer Service & Support