Patient Support Services Intern

<p>At Genmab, we are dedicated to building extra[not]ordinary® futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines® that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals’ unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.</p><p></p><p>Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.</p><p></p><p>Does this inspire you and feel like a fit? Then we would love to have you join us!</p><p></p><p></p><p><b>Job Title</b></p><p>Patient Support Services Intern</p><p></p><p><b>Why Genmab</b></p><p>Our internship program provides interns with hands-on experience and relevant projects that directly align with our company’s goals.  Additionally, we believe our program provides a valuable opportunity to learn, thrive, and build a strong network.  We encourage you to review our website to learn why we’re always looking for smart, purpose-led candidates to play a role in our bold, extra[not]ordinary® future.</p><p></p><p><b>Job Overview</b></p><p>The <b>Patient Support Services Intern</b> will support Genmab’s Patient Support Services (PSS) organization in driving operational excellence, data accuracy, and process optimization across patient-facing programs. This internship offers a unique opportunity to gain hands-on experience in patient services operations, technology systems (such as CRM platforms), and quality assurance initiatives that improve patient and provider experiences.</p><p></p><p>The intern will work cross-functionally with PSS team members, Process Optimization & Technology leaders, and Commercial Excellence & Innovation (CE&I) partners to ensure that systems and workflows are aligned, efficient, and compliant. This position is ideal for students interested in healthcare operations, patient access, data analytics, or digital transformation in the biopharma industry.</p><p></p><p><b>What You’ll Do </b></p><p><b>Operational and Process Support</b></p><ul><li><p>Assist in documenting and mapping current workflows across patient onboarding, support, and affordability programs.</p></li><li><p>Identify opportunities for process simplification and automation under the guidance of the Process Optimization team.</p></li><li><p>Participate in small-scale process improvement initiatives aimed at enhancing patient and provider experiences.</p></li></ul><p><b>Call Quality and Compliance Monitoring</b></p><ul><li><p>Support quality monitoring by listening to and evaluating recorded patient service calls.</p></li><li><p>Complete quality scorecards and summarize insights for leadership review.</p></li><li><p>Contribute to call calibration sessions to ensure alignment between Patient Access Specialists (PAS), Patient Engagement Liaisons (PEL), and leadership.</p></li></ul><p><b>Data Management and Insights</b></p><ul><li><p>Assist with accurate data entry and validation within Genmab’s Customer Relationship Management (CRM) system (e.g., Salesforce).</p></li><li><p>Analyze trends and generate simple reports highlighting key operational or quality metrics.</p></li><li><p>Support data integrity efforts by identifying missing, duplicate, or inconsistent information.</p></li></ul><p><b>Technology and Systems Optimization</b></p><ul><li><p>Collaborate with the Process Optimization & Technology team to document system enhancement requests or issues.</p></li><li><p>Participate in testing new features or updates to ensure functionality, compliance, and user readiness.</p></li><li><p>Learn how integrations across patient service systems (e.g., telephony, portals, copay platforms) contribute to seamless patient journeys.</p></li></ul><p><b>Cross Functional Collaboration</b></p><ul><li><p>Engage with various departments including IT, CE&I, Analytics, and Compliance to understand how technology and process design support patient outcomes.</p></li><li><p>Contribute to regular team meetings, calibration sessions, and improvement discussions.</p></li><li><p>Support vendor management activities, including data collection and tracking of service performance metrics.</p></li></ul><p><b>Learning Outcomes</b></p><p>By the end of the internship, the intern will:</p><ul><li><p>Gain practical experience in patient services operations within a biotech environment.</p></li><li><p>Develop working knowledge of CRM systems, process documentation, and data quality controls.</p></li><li><p>Understand the role of technology and analytics in enhancing patient experience.</p></li><li><p>Strengthen communication, collaboration, and analytical skills through hands-on project work.</p></li></ul><p></p><p><b>Required Qualifications, Capabilities and Skills</b></p><ul><li><p>Currently pursuing a <b>Bachelor’s or Master’s degree</b> in Life Sciences, Healthcare Administration, Social Work, Nursing, Business, Data Analytics, or a related field.</p></li><li><p>Strong interest in patient access, healthcare operations, or health technology.</p></li><li><p>Detail-oriented, organized, and proactive with a willingness to learn.</p></li><li><p>Excellent communication and interpersonal skills; ability to work collaboratively across teams.</p></li></ul><p></p><p><b>Preferred Qualifications, Capabilities and Skills</b></p><ul><li><p>Proficient in Microsoft Office Suite; exposure to Salesforce or other CRM systems preferred.</p></li><li><p>Analytical mindset with curiosity for data-driven decision-making.</p></li><li><p>Ability to multitask and manage time effectively in a dynamic environment.</p></li><li><p>Positive attitude, adaptability, and strong work ethic.</p></li></ul><p></p><p><b>General Intern Information – Date/Location/Schedule</b></p><p>Internships will take place June – August 2026.  This role will be based in Berkeley Heights, NJ and operate on a required hybrid schedule – 3 days in the office and 2 days remote per week. Additionally, the intern will be expected to travel to our Princeton, NJ office periodically to participate in intern events and activities. This role is not eligible for sponsorship.</p><p></p><p><b>What’s next?</b></p><p>Help us learn about you by submitting a complete and thoughtful application, which includes your resume. Your application and resume are a way for us to initially get to know you, so it’s important to complete all relevant questions to ensure we have as much information about you as possible.</p><p></p><p>Every application matters to us, and we’ll carefully review each submission as quickly as possible to see if your qualifications align with the role. While we’re unable to provide individual updates, rest assured that we’re working diligently to move through the process efficiently.</p><p></p><p>If you move forward in the process, you’ll receive an email invitation to connect with us and dive deeper into this exciting opportunity. The final stage will bring selected candidates meeting directly with our hiring teams, where you’ll have the chance to showcase your potential. We are committed to keeping you informed and will share decisions with all candidates as soon as we are able.</p><p></p><p>We can't wait to see where this journey takes you!</p><p></p><p><b>About You</b></p><ul><li><p>You are genuinely passionate about our purpose</p></li><li><p>You bring precision and excellence to all that you do</p></li><li><p>You believe in our rooted-in-science approach to problem-solving</p></li><li><p>You are a generous collaborator who can work in teams with a broad spectrum of backgrounds</p></li><li><p>You take pride in enabling the best work of others on the team</p></li><li><p>You can grapple with the unknown and be innovative</p></li><li><p>You have experience working in a fast-growing, dynamic company (or a strong desire to)</p></li><li><p>You work hard and are not afraid to have a little fun while you do so!</p></li></ul><p></p><p><b>Locations</b></p><p>Genmab maximizes the efficiency of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are crafted as open, community-based spaces that work to connect employees while being immersed in our powerful laboratories. Whether you’re in one of our office spaces or working remotely, we thrive on connecting with each other to innovate.</p><p></p><p><b>About Genmab</b></p><p>Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab’s vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO®) antibody medicines.</p><p></p><p>Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on <a href="https://www.linkedin.com/company/genmab" target="_blank">LinkedIn</a> and <a href="https://twitter.com/Genmab" target="_blank">X</a>.</p><p></p><p>Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website <a href="https://www.genmab.com/data-privacy/job-applicant-privacy-notice" target="_blank">Job Applicant Privacy Notice (genmab.com)</a>.</p>