Customer Service Intern - Banking (DIS)

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>Title : </b><span>Customer Services Intern – Banking & Payments<br /><b>Location : </b>Johannesburg</span></p><p></p><p><b>Main Activities/ Task:</b></p><p><b>Main activities/tasks </b></p><ul><li>To support the customer service team</li><li>General assistance and ad-hoc tasks in the department including, but not limited to:</li></ul><ul><li>Order processing</li><li>Order archiving</li><li>Audit preparations</li><li>Follow-ups with internal stakeholders i.e. logistics, sales and technical etc.</li><li>Issue DHL despatching</li><li>Prepare customer reports as and when required</li><li>Prepare PFI</li><li>Follow-up on banking customer’s stationery orders with supplier</li><li>Projects assistant</li><li>General CS assistant as and when required</li></ul><p></p><p><b>Key Knowledge and Skills:</b></p><ul><li>Good organization skills</li><li>Rigour</li><li>Self-initiative</li><li>Stress resistant</li><li>Team Player</li><li>Good at interpersonal-& intercultural communication</li><li>Languages<b>: </b>English and other, according to the covered area</li></ul><p></p><p><b>Education, qualifications, and special training</b></p><ul><li>Relevant National Diploma / Degree in Business Management / Marketing</li></ul><p></p><p><b>Personality Requirements </b></p><ul><li>Empathy (good listener);</li><li>Sensitive to customer satisfaction.</li><li>Assertiveness:</li><li>Positive and self-motivated.</li><li>Results orientated</li></ul><p></p><p><span>#LI-JB1</span></p><p></p><p></p><p></p><p></p>At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!