INTERNSHIP DETAILS

Intern, Customer Care

CompanyHyundai Motor Company
LocationFountain Valley
Work ModeOn Site
PostedJanuary 28, 2026
Internship Information
Core Responsibilities
The intern will review and analyze customer-facing platforms and evaluate processes within customer support operations to identify gaps or inefficiencies. They will gather data related to customer interactions and develop recommendations to improve customer support resources.
Internship Type
full time
Company Size
511
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Hyundai Auto Canada Corp. is headquartered in Markham, Ontario and is a subsidiary of Hyundai Motor Company of Korea. Hyundai markets a full line-up of award winning vehicles from subcompact to sport utility to luxury and is committed to providing world-class vehicles that over-deliver on quality, safety and design. Hyundai entered the Canadian market in 1983 and has grown into one of the best selling foreign manufacturers in Canada. Hyundai’s success can be contributed to the Company’s commitment to quality, safety and design which is reflected in the numerous awards won by our vehicles.
About the Role

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

 

It’s time you rethink what you expect from an employer.

 

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

 

Intern, Customer Care

The Customer Care department oversees all customer contact channels, including phone support, email, limited chatbot, website FAQs, and other customer engagement platforms. In addition, the department manages all back-office operations and administrative functions that enable these channels to run efficiently. Our mission is to deliver exceptional customer experiences and continuously improve how customers interact with our company. The Intern, Customer Care role offers hands-on experience in analyzing customer-facing processes, voice of customer data and other resources to identify opportunities for improvement. The intern will contribute to initiatives that enhance customer satisfaction, enable more effective customer self-help, and operational efficiency across multiple support channels. 

 

Major Responsibilities:

  • Review and analyze customer-facing platforms such as websites, FAQs, IVR menus, and other self-service tools. 
  • Evaluate processes and workflows within customer support operations to identify gaps or inefficiencies. 
  • Gather and interpret data related to customer interactions and satisfaction metrics. 
  • Develop recommendations to improve usability, accessibility, and overall effectiveness of customer support resources. 
  • Collaborate with cross-functional teams to understand business requirements and customer needs. 
  • Assist in documenting findings and presenting actionable insights to leadership. 

 

Additional Notes:

  • Available for a full-time paid internship in June to August 2026   
  • Local to Fountain Valley, CA (no relocation or housing will be offered) 
  • Must be eligible to work up to 40 hours per week
  • Must be legally authorized to work in the US on a full-time basis during the internship   
  • Visa sponsorship is not available   
  • Work hours are 8:00 AM to 5:00 PM (Monday-Friday) 
  • Compensation: $25.00/Hour

 

Education:

  • Must be a high school graduate
  • Currently enrolled in a bachelor’s program (Business, Communications, Marketing, Data Analytics, or related field preferred). 

 

Skills/Knowledge:

  • Strong analytical and problem-solving skills. 
  • Excellent written and verbal communication abilities. 
  • Familiarity with digital platforms and basic understanding of user experience principles. 
  • Ability to work independently and manage multiple tasks in a fast-paced environment. 

 

 

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.  The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Key Skills
Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationDigital PlatformsUser Experience PrinciplesIndependent WorkTask Management
Categories
Customer Service & SupportData & AnalyticsMarketing