IT Intern

Your contribution will include:

·        Provide 1st line support to office and field users. 

·        Manage users access to various systems like Teams, Distribution Lists, Veeva CRM, Veeva Vaults, CEX360, SAP, Cornerstone, Concur, Alignment Planning, HCM and other; ensures support to implementation, service requests and maintenance.Provide support on using CRM related systems and other core commercial resources. 

·        Provide support on using office IT equipment like videoconferencing, printing machines and desk tools. 

·        Record and keep track of all requests and incidents raised. 

·        Create and load to internal e-learning platform new learning materials. 

·        Participate in projects when needed (e.g. incoming systems or tools implementation, operating systems or core app upgrades, infrastructure upgrades etc). 

·        Provides on-site IT help in case of audits, dawn raid and on other necessary occasion. 

·        Pilot new tools and systems and provide feedback to relevant experts. 

·        Work to identify opportunities to improve or enhance procedures and support activities. 

·        Ensure that all activities related to the area of responsibility comply with applicable Internal Regulations (policies, procedures, standards, guidelines, and Code of Ethics). 

·        Maintain a high level of customer satisfaction by providing prompt and efficient service 

·        Provide effective systems support for all market users and contribute to training.  

·        Maintain and provide support on all hardware devices in line with local and global AZ procedures. 

·        Maintenance, service, training of users related to good implementation and functionality of all business tools used. 

·        Support implementation of IBEX related projects. 

·        Automatization and simplification of processes and tools for a better user experience. 

·        Active work with users to help them learn and cope in digital and fast-paced environment. 

·        Support other IBEX streams (Operational Excellence, Digital, Business Insights, Capabilities, Data Science) at operational level 

Behaves according to AstraZeneca Values, complies with the company’s Internal Rules, Code of Ethics and other codes of practice. 

Global job code