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INTERNSHIP DETAILS

Customer Service Intern

CompanyFlora Food Group

LocationIstanbul

Work ModeOn Site

PostedDecember 12, 2025

Internship Information

Core Responsibilities

The Customer Service Intern acts as the primary interface for external customers and manages the inquiry and order handling process from beginning to end. They also monitor open orders to ensure timely deliveries and work closely with logistics and accounting departments.

Internship Type

full time

Company Size

3766

Visa Sponsorship

Language

English

Working Hours

40 hours

Apply Now →

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the company's application page

About The Company

The driving force behind our success are the circa 4,700 Flora Foodies who live our purpose every day and are engaged in our mission, delivering through our values of Performance, Care and Passion. Results Matter. With an ‘Always Day 1 mindset’. Always one step ahead, driven by data, with a finger on the pulse – our customers and consumers are at the heart. We identify the sweet spot; we relish challenge; we own it. We're agile decision-makers, with the courage to pivot, we sometimes fail fast - but learn even faster. Kindness wins. With a long-term focus on building a sustainable future, Flora Foodies show the 'Courage to Care' for each other, our communities, and the next generation. We believe in doing the right thing and 'Come As You Are' is not just a saying; it's an invitation to be authentic and bring your whole, true self to work. Difference brings angles and ideas to the party – we want you to be you. Passion fuels our Next Generation of the Food journey. Full of energy and possibility, Flora Foodies constantly raise the bar, driving the Flora Food Group and one another forwards. We're a team of food lovers and enthusiasts – our sum is truly greater than our parts, and we absolutely love what we do.

About the Role

<div class="content-intro">About Flora Food Group We offer consumers a compelling choice in four growing categories: butters and spreads, creams, liquids and cheeses. We hold leadership positions in many of the 100 countries we operate in, with iconic brands including Flora, Becel+ProActiv, Blue Band, Country Crock, I Can’t Believe It’s Not Butter, Rama, and Violife, together with our local brands and Professional business.   Global branded food champion Flora Food Group, offers the next generation of delicious, natural, nutritious food. Our products are more affordable and more sustainable than their dairy equivalents.      </div> Customer Service Intern Location: Istanbul, Turkey   So, what does it take to be successful in this role?  About the role! <ul> <li>Acts as primary customer interface for external customers, distributors, potential customers and other roles internal to the business</li> <li>Actively interacts with customer for notification of project inquiries, deliveries and transportation issues</li> <li>Responsible for inquiry & order handling process from beginning to end</li> <li>Collate and issue weekly & monthly scorecards to the business with regards to customer orders and shortages reasons of service loss</li> <li>Work closely with the 3PL and our customers to manage customer refusals and failures. Understand key drivers and eliminate root cause</li> <li>Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.</li> <li>Actively work with logistics dept to follow up return/refusals to ensure that collection from the customer as committed, stock receipt on time and work closely with accounting dept to receive the return invoice and match with the return orders</li> </ul> About you! Minimum requirement: <ul> <li>4th grade student or new graduate from a reputable university</li> <li>Excellent command of MS Office programs, SAP knowledge is an asset, PowerBI knowledge is an advantage.</li> <li>Result and customer oriented and high level of proactive behavior</li> <li>Team player, self-motivated and analytical minded</li> <li>Well-organized, precise and pay attention to details</li> <li>Excellent customer service skills and ability to handle different situations related to customer demand,</li> <li>An easy learner and enjoy the challenges of a busy office environment</li> <li>Good command of written and spoken English</li> </ul>   What’s next  If this position sounds interesting, please hit the apply button now!                      <div class="content-conclusion">We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.   Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.   No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.   </div>

Key Skills

Customer ServiceMS OfficeSAPPowerBIProactive BehaviorTeam PlayerAnalytical MindedWell-organizedAttention to DetailCommunication SkillsProblem SolvingLogistics ManagementOrder HandlingData AnalysisTime ManagementEnglish Proficiency