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INTERNSHIP DETAILS

Branded App Operations & Client Support Intern

Companybsport

LocationBarcelona

Work ModeOn Site

PostedDecember 12, 2025

Internship Information

Core Responsibilities

The intern will be a key point of contact for clients, guiding them through the setup of developer accounts for their branded apps. They will manage client communications, track progress, and ensure smooth handling of cases from start to finish.

Internship Type

intern

Company Size

244

Visa Sponsorship

Language

English

Working Hours

40 hours

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About The Company

About bsport: Founded in 2018 by Zakaria Mansour and Sofian Medbouhi, bsport empowers fitness studios with an all-in-one management and marketing platform to streamline operations, automate processes, and enhance member experiences. Based in Barcelona and Paris, we support 3,000+ partners across 40+ countries, serving a growing community of 600,000+ members. Recently securing a €30M Series B funding, the largest SaaS investment in our sector in France and Spain this year, we are accelerating our mission to revolutionise wellness studios through tech innovation. Why bsport? ✅ All-in-one studio management for scheduling, billing & marketing ✅ Smart automation to optimise operations ✅ Personalised support tailored to studio needs ✅ Global impact, fostering a thriving fitness community Our Team & Culture: With 200+ passionate employees, we thrive on innovation, collaboration, and excellence—working closely with partners to drive success. We are rapidly growing and proud to be recognised in Financial Times 1000 & Tech 500 Europe’s fastest growing companies. Why join our team: 🚀 Career growth & development 🌍 Diverse & global team 💻 Work-life harmony ❤️ Comprehensive health coverage 🏄🏽 Team building & sports activities Join Our Mission: We’re growing! Explore opportunities to be part of a team shaping the future of fitness.

About the Role

Start date: ASAP | Internship: 6 months – University agreement required | Full-time: 40 hours | Location: BarcelonaWe are bsport. The place to be!bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.Since we launched in 2019, we have already achieved the following:<ul style="color:rgb(0, 0, 0);font-style:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;white-space:normal;text-decoration:none;"><li>We’ve built a community of over 7 million users 🤝</li><li>In December 2024 we have finalised the biggest Series B (€30 million)🏆</li><li>Grown our team to more than 170 employees 🚀</li></ul>We’re continuing to grow to become the #1 tech partner for boutique studios in Europe and the rest of the world!Join us to write the next chapter of your career!📣 Calling all international students!bsport is looking for a Branded App Operations & Client Support Intern to join its Branded Apps team. This role offers hands-on experience in client relations, mobile technologies, and operational processes, while providing exposure to the entrepreneurial aspects of a fast-growing startup.At bsport, the team empowers the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Partners manage bookings, payroll, marketing, and more, streamlining operations and boosting their commercial success.This internship is ideal for a student seeking a collaborative environment where ideas are valued, learning is encouraged, and impact is visible.About the role:As a Branded App Client Operations Intern, the intern will be a key point of contact for clients, guiding them through the setup of developer accounts required for their branded apps. They will support the Branded Apps team by managing client communications, tracking progress, and ensuring that every case is handled smoothly and efficiently from start to finish.This role offers hands-on experience with personalized client interactions, structured operational workflows, and essential tools, providing valuable exposure to technology-driven processes and client support operations.They will also collaborate with the CS and Care teams to resolve client questions, and escalate blockers when needed.🎯 What will be your impact:<ul style="color:rgb(0, 0, 0);font-style:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;white-space:normal;text-decoration:none;"><li>Contact and follow up with clients by email, guiding them through the steps required to set up their developer account</li><li>Personalize reminders based on each client’s situation</li><li>Answer client questions and help them understand the process of account creation and verification</li><li>Update and manage our tracking system (Notion) to ensure accurate and organized information</li><li>Join client calls when needed, especially to resolve complex questions or provide additional guidance.</li><li>Identify potential blockers and escalate them to the appropriate internal teams</li><li>Support the Branded Apps team with light operational and administrative tasks</li></ul>🚀 We’re looking for a final-year or 3rd-year student ready to kick-start their career in operations and client support.We’re looking for a Bachelor or final-year student eager to launch their career in client support, operations, and tech-driven processes. The ideal candidate:<ul style="color:rgb(0, 0, 0);font-style:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;white-space:normal;text-decoration:none;"><li>Has excellent communication skills and a client-focused mindset</li><li>Is highly organized, detail-oriented, and proactive</li><li>Can work independently after initial training</li><li>Feels comfortable guiding clients and explaining processes clearly</li><li>Is fluent in English (additional languages such as French or Spanish are a plus)</li><li>Has a basic understanding of mobile apps (helpful but not required)</li><li>Holds a university agreement and is available full-time for 5–6 months</li></ul>🌈🌍 Diversity is one of our most valuable assets, and we are committed to fostering an inclusive environment where everyone can contribute their best work. We welcome applicants from all backgrounds, identities, and experiences to help us build a more inclusive, equitable team.If you’re excited about this role but don’t meet every qualification, we encourage you to apply-curiosity, adaptability, and a willingness to learn are just as important to us as specific skills.What We OfferWe believe great work comes from happy, supported people-that’s why we offer meaningful perks designed to promote balance, growth, and connection.💵 Attractive compensation packageCompetitive salary packages based on your experience and role.💻 Work-Life harmonyHybrid model with remote days to support balance and flexibility.🌎 Work from anywhereEnjoy up to 15 days of remote work from abroad each year.❤️ Private health insuranceWe offer fully-funded Alan private health coverage so you can focus on what matters most.💪🏽 Exclusive fitness perksStay active with a specially discounted DIR gym membership.🌍 Diverse fun loving teamMulticultural colleagues, after-work events, team-building & more.<h3 style="color:rgb(0, 0, 0);font-style:normal;letter-spacing:normal;text-align:start;text-indent:0px;white-space:normal;text-decoration:none;">Hiring Process</h3><ul style="color:rgb(0, 0, 0);font-style:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;white-space:normal;text-decoration:none;"><li>Discovery Call with Talent Acquisition (15–30 min)</li><li>Interview with a team member</li><li>Interview with Chloé, Team Leader of the Customer Experience team</li></ul>Please provide your CV in English.

Key Skills

Excellent Communication SkillsClient-Focused MindsetHighly OrganizedDetail-OrientedProactiveIndependent WorkClient GuidanceProcess ExplanationFluency in EnglishBasic Understanding of Mobile Apps