Hospitality Intern - Membership Department

Description

Welcome to Seabrook Island Club! If you’re looking for growth and development, competitive compensation and benefits, and a fun place to work or grow your career, you’ve come to the right place! Seabrook Island Club is located on beautiful Seabrook Island, just south of historic downtown Charleston. We are always on the lookout for new talent to add to our team. With 2 championship golf courses, 15 tennis courts, two pickleball courts, indoor and outdoor dining venues, banquet and event operations, along with support and administrative positions, there’s something at Seabrook for everyone! We offer a variety of full time, part time, year-round and seasonal employment opportunities.

If you’re looking for a fun and exciting internship at the beach, look no further!

All Seabrook Island Club Employees enjoy:

• Training and opportunities for growth

• Parties, prizes, and team outings

• FREE parking!

• Use of Club Amenities (including golf)

Position Description: This internship offers a unique opportunity to gain hands-on experience in the hospitality industry and explore various facets of Club Operations. The intern will develop a strong understanding of the day-to-day operations that contribute to a positive guest and member experience.

Essential Job Functions:

• Must be able to work in high volume situations.
• Attend all required staff meetings, intern classes, and assigned rotations.
• Deliver final case study presentation to management team.
• Work with team members to ensure cleanliness, quality, and efficiency across all areas.
• Participate in on-the-job training and mentorship opportunities to gain industry-specific knowledge.
• Must maintain the policy of this company to conduct operations in a manner that will prevent injuries to people and damage property and equipment and that will comply with all applicable regulations for safety and health.
• Complete any additional tasks assigned by a supervisor or manager.
• Promote and adhere to standards set by Seabrook Island Club.
• Lead by example and promote Seabrook Core Values, Characteristics, Employee Constitution and Decision Making.

Goals and Objectives:

• Gain comprehensive knowledge of Seabrook Island Club’s amenities, including golf, tennis, equestrian, Beach Club, and food and beverage outlets. During this internship the Amenity intern will develop customer service, communication, interpersonal, and problem-solving skills in a Club environment. The intern will also learn how to support daily operations by assisting members and guest with their NorthStar access and will work closely with membership to make sure the check in process is seamless. 

The Amenity Intern will have a variety of different tasks in this position to get a well-rounded experience of the Membership department. Some of the tasks include but are not limited to: 

o Working closely with the membership department to satisfy guest and member needs

o Understanding of day-to-day operations of a Country Club

o Develop skills in guest services by administering NorthStar access

o Building rapport with guests and members as being their first point of contact

o Learn hours of operations for all amenities on the island

o Answer questions about different events as well as the amenities

o Check website regularly and collaborate with the Communications team if something is wrong

o Work with a variety of rental companies

The Amenity Intern will work closely with all in the department and will be able to shadow both the Director and Managers with any other additional tasks. 

Learning and Development

During the 12 weeks that the interns would be here, interns will attend a variety of different classes throughout the 12 weeks. Each class would be different and would highlight different aspects of hospitality/ Club management. The classes would include but are not limited to:

o Hospitality/Club Ethics

o Human Resources

o The Importance of Customer Service and Hospitality Management

o Club Financials

o All things Club Operations

o The Importance of a Resume/ Resume Building

There will also be a final project that could involve proposing improvements in customer service practice, club operations, inventory systems, conducting a market analysis of competitors, etc. They would then be required to present to a group of managers.

Requirements

Education: Currently enrolled in a hospitality program at an accredited college/university.

Experience: Some customer service experience preferred.

Skills: Excellent communication skills, ability to multi-task and work with others required, approachable and positive personality, proven leadership ability, customer service skills, professional image, strong work ethic and willing to be part of a team required while owning the learning experience by being proactive and taking initiative.

Supervisory Responsibilities: None

Equipment to be used: Computer POS systems and office equipment. May involve other equipment depending on rotation and requested assignments.

Typical Physical Demands: Ability to remain on your feet for extended periods of time. Ability to handle high stress levels during service hours. Ability to carry miscellaneous items of up to 40 pounds. The position also requires repeated bending, stooping, reaching and a normal range of hearing and vision and the ability to work in extreme temperatures during long shifts.