INTERNSHIP DETAILS

Customer Care Coordinator

CompanyLAWAZEM
LocationRiyadh
Work ModeRemote
PostedDecember 16, 2025
Internship Information
Core Responsibilities
The intern will assist in managing customer inquiries and providing timely responses. They will also support customers with product information, order processing, and issue resolution.
Internship Type
full time
Company Size
9
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Established in 2009, Lawazem started off as a small business with a focus on supplying stationery and office supplies to companies and offices throughout the Kingdom of Saudi Arabia. Our business model evolved over the years to adapt to market changes as well as customer requirements and expectations. The evolution began by targeting corporate customers, and expanding our client base, which grew over the years to include medium to large businesses, as well as enterprise-class customers. Today, we have a large portfolio of key accounts with large-scale institutions, including banks, government departments and hospitals, to name but a few.
About the Role

As a Customer Care Coordinator at LAWAZEM, you will play a vital role in enhancing our customer experience. You will be responsible for handling customer inquiries, providing support for product-related questions, and ensuring that our clients receive the highest level of service. Your expertise in customer relations will help us build lasting connections with our clientele.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat promptly and professionally.
  • Assist customers with understanding our products and services, resolving any issues they may encounter.
  • Document customer interactions and feedback to improve service processes.
  • Collaborate with other departments to resolve customer issues efficiently.
  • Track and monitor customer feedback to identify trends and opportunities for improvement.
  • Maintain a positive and professional demeanor while managing challenging customer situations.
  • Contribute to the development of customer service policies and procedures.
  • Minimum of 2 years of experience in customer service or support roles.
  • Strong communication skills in both Arabic and English.
  • Exceptional listening and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficient in using customer service software and CRM systems.
  • Flexibility to work during varying shifts to accommodate customer needs.
Key Skills
Communication SkillsProblem-SolvingRelationship ManagementCustomer ServiceEmpathyMultitaskingMicrosoft OfficeProduct KnowledgeOrder ProcessingIssue ResolutionComplaint HandlingProcess ImprovementBilingual
Categories
Customer Service & SupportMarketing