Technology Support Intern (59149)

IT Technology Support Intern Summary:

As the Technology Support Intern, you will participate in training and projects within various corporate information technology support functions: maintenance, troubleshooting, installation of personal computers and peripheral equipment, etc. This full-time, paid internship is based out of our Walsworth – Marceline office and reports to the Infrastructure Supervisor. This internship lasts 12 weeks, with a 7:30 am - 4:00 pm, Monday through Friday schedule.

Essential Functions:

• Assist with maintenance and installation of personal computers & peripheral equipment (i.e. printers, barcode readers, etc.)
• Assist with basic personal computer and networking troubleshooting
• Provide basic Microsoft Office application support
• Provide basic Adobe application support
• Provide end-user support for Microsoft Outlook products and functions
• Assist with corporate anti-virus protection system operations
• Comply with all safety and work rules and regulations.
• Complete other duties as assigned.

Knowledge, Skills and Abilities

• Basic understanding of IT support functions
• Understanding of Microsoft Office, Outlook, and Adobe products
• Ability to handle multiple tasks and projects.
• Ability to remain organized and self-directed 
• Ability to interface with a variety of individuals or groups on a frequent basis.
• Ability to read, interpret and follow verbal and written instructions, work procedures and other related materials.
• Excellent verbal and written communication skills including strong customer service skills via face-to-face conversation, email and phone calls

Minimum Requirements:

• High school diploma or equivalent (required)
• Must have a valid US driver's license and have reliable transportation to and from the assigned office location (required)
• May require a day trip to other Walsworth locations
• Completion of at least 24 credit hours towards a related degree program (preferred)
• Experience in an IT support role (preferred)
• U.S. work authorization is required along with the ability to pass a pre-employment drug screen and background check 

Walsworth Internship Program Overview:

Walsworth is the 29th largest printer in the U.S. and Canada and among the top three yearbook companies. Our Walsworth internship program is designed to enable you to gain knowledge, skills and abilities to perform at a professional level, as well as a foundational knowledge of who Walsworth is, how we work and our processes. We value the opportunity to invest in the next generation of business leaders, and our goal is to offer you a rewarding experience that may lead to a long-term career with our company.

About Walsworth

Walsworth is a family-owned printing company with 87-plus years of historical excellence and a healthy respect for hard work and work-life balance. Many of our employees stay for decades, with good reason. Check out our LinkedIn and Indeed company pages to learn more about our culture and how you could be a great fit!

Visit our Walsworth blog: https://www.walsworth.com/blog

View our employee spotlights page: https://www.walsworth.com/employee-spotlights

Internship compensation is set at $18/hr and includes an optional 401(k) program and company match and paid time off for the Independence Day holiday. Walsworth is an equal opportunity employer. For application or interview accommodations, please contact careers@walsworth.com or your recruiter.

Qualifications

Minimum Requirements:

• High School diploma or equivalent
• Completion of at least 60 credit hours towards a degree program OR completion of at least four semesters of college (preferred)
• Have reliable transportation to and from the assigned office location