IT Intern

Description

The National WWII Museum is currently seeking an IT Intern. The IT Intern will gain hands-on exposure to multiple Information Technology disciplines, including Service Desk operations, IT Infrastructure, Information Security, and Application Support. This internship is designed for individuals interested in pursuing a career in Information Technology and seeking practical, real-world experience in a professional environment.

The intern will work under the guidance of IT professionals and receive mentorship across multiple IT domains.

Internship Duration

• Total Hours: 240 hours (20hrs/week for 12 weeks)
• Schedule: Flexible, coordinated with the IT department and academic requirements (if applicable)

Requirements

• Assist the Service Desk with basic technical support tasks, including ticket intake, documentation, and issue resolution under supervision.
• Support IT Infrastructure activities such as hardware inventory and basic network or system tasks.
• Observe and assist with Information Security practices, including access management, security awareness activities, and documentation.
• Provide support to Application Support activities, including testing, user assistance, and basic troubleshooting.
• Maintain clear documentation and follow established IT policies and procedures.
• Collaborate with IT staff on day-to-day operational tasks and special projects as assigned.

Qualifications

• Current student or recent graduate in Information Technology, Computer Science, or a related field, or equivalent demonstrated interest in IT.
• Strong interest in Information Technology and willingness to learn.
• Basic familiarity with computers, operating systems, and common productivity tools.
• Ability to follow instructions, document work, and work collaboratively in a team environment.
• Professional demeanor and respect for confidentiality.
• Must be at least 18 years of age.

Learning Objectives

• Gain foundational understanding of enterprise IT operations.
• Develop professional customer service and communication skills in a technical environment.
• Learn how IT supports museum operations, staff, and mission-critical systems.

The National WWII Museum is an Equal Opportunity Employer and seeks diversity in its workforce.  We are dedicated to a policy of non-discrimination in employment on any basis including age, sex, race, religion, national origin, sexual orientation, or disability.  Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.