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INTERNSHIP DETAILS

Product Support Intern

CompanyLuxehouze

LocationSpecial capital Region of Jakarta

Work ModeOn Site

PostedJanuary 14, 2026

Internship Information

Core Responsibilities

As a Product Support Intern, you will assist in resolving user-reported issues and communicate with internal teams to follow up on bugs and feature requests. You will also help document recurring issues and analyze support tickets for product improvement.

Internship Type

intern

Company Size

131

Visa Sponsorship

Language

English

Working Hours

40 hours

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About The Company

Luxehouze's vision is to revolutionize the luxury retail industry. We aim to provide a platform that is safe, accessible and transparent for luxury goods enthusiasts, buyers, and sellers alike. We ensure that all luxury goods being sold through our platform are 100% authentic through our rigorous verification and authentication processes that we have in place. Our team has grown rapidly over the past year and we are now operational in Indonesia, Singapore and Hong Kong. We constantly innovate to provide the best experience for our users through technology.

About the Role

<span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Responsibilities:<span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">As a <span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Product Support Intern<span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">, you’ll play a key role in ensuring users have a smooth experience with our product. You’ll assist the product and support teams in handling user feedback, troubleshooting product issues, documenting feature requests, and ensuring continuous product improvement. This role is ideal for someone interested in product management, customer success, or tech operations.<span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Your role will be mentored by Product Manager, Product Designer and Quality Assurance (QA) Engineer.<span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Responsibilities are, but not limited to:<ul><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Assist in investigating and resolving user-reported issues.</li><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Communicate with internal teams (engineering, QA, product) to follow up on bugs and feature requests.</li><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Help document recurring issues and product FAQs for internal and customer reference.</li><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Analyze support tickets to identify patterns and areas for product improvement.</li><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Test new product features before release and report findings.</li><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Support product team initiatives related to user experience, documentation, and feedback tracking.</li><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Maintain accurate records of issues and resolutions.</li></ul><div> </div><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Requirement & Qualifications:<ul><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Currently pursuing or recently completed a <span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Bachelor’s degree in Computer Science<span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">, Software Engineering, or a related field.</li><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Basic understanding of <span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">product lifecycle.</li><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Strong communication and analytical skills.</li><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Detail-oriented and comfortable working with data or documentation.</li><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Basic understanding of software products, UI/UX  is a plus.</li><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Proactive, eager to learn, and able to work collaboratively in a fast-paced environment.</li><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">(bonus points for) Basic experience with tools like Jira, Notion, Figma, and Trello.</li><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">(bonus points for) Basic familiarity with bug tracking or QA testing.</li><li><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><span style="font-size:10pt;font-family:'Open Sans',sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">(bonus points for) Interest in product management, user experience design or test engineer.</li></ul>

Key Skills

Product ManagementCustomer SuccessTech OperationsTroubleshootingDocumentationUser ExperienceAnalytical SkillsCommunication SkillsDetail-OrientedSoftware ProductsUI/UXProactiveCollaborationJiraNotionFigmaTrello