INTERNSHIP DETAILS

Customer Experience Intern

CompanySmith+Nephew
LocationGodmanchester
Work ModeOn Site
PostedJanuary 14, 2026
Internship Information
Core Responsibilities
Interns will explore the entire customer journey from first contact to field engineering, mapping experiences and analyzing processes. They will work alongside teams to improve satisfaction and streamline workflows.
Internship Type
full time
Company Size
18732
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.
About the Role

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

Join us as a Customer Experience Intern and gain hands-on experience shaping the future of Service Customer Success in MedTech. We are offering a 12-week paid internship based onsite at our Godmanchester or Watford site, starting in June 2026 This is your chance to make a real impact while learning from experts in a purpose-driven environment.

What does Service Customer Success mean for Smith+Nephew?

Our Service Business team is the backbone of customer care at Smith+Nephew. We make sure every interaction – from the first call to the final fix – runs smoothly and efficiently. The team works across contact centres, warehousing and dispatch, technical support, and field engineering to deliver a seamless experience for healthcare professionals and patients. We focus on improving processes, introducing digital tools, and driving innovation so that our customers receive the highest level of service. Joining this team means being part of a group that turns challenges into solutions and ensures our technology truly takes the limits off living.

What will you be doing?

You’ll dive into the heart of our service operations, exploring the entire customer journey from first contact to field engineering. Picture yourself mapping experiences, analysing processes, and uncovering opportunities to make things better. You’ll work alongside passionate teams, turning insights into actions that improve satisfaction and streamline workflows. Every day brings a new challenge and a chance to contribute to projects that matter.

What will you need to be successful?

Success here means curiosity, collaboration, and a drive to make things better. You’ll need:

  • A degree in Business, Operations, Engineering, Healthcare Management or a related field (currently studying), this internship is best placed for 2nd and 3rd year students.
  • Strong analytical and problem-solving skills with a keen eye for detail
  • Confidence using MS Office (Excel, PowerPoint); knowledge of data visualisation tools is a bonus
  • Excellent communication skills and the ability to work with diverse teams
  • Can work onsite at our Godmanchester office and bring a proactive approach to planning and organisation

You. Unlimited
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion and Belonging – Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging. Learn more about https://www.smith-nephew.com/en/careers/life-at-smith-nephew on our website https://www.smith-nephew.com/

#LI-onsite #LI-BM2

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We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.  


Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Explore our website and learn more about our mission, our team, and the opportunities we offer. 

Key Skills
Analytical SkillsProblem-SolvingAttention to DetailCommunication SkillsCollaborationMS OfficeData VisualizationProactive PlanningOrganizational Skills
Categories
HealthcareCustomer Service & SupportManagement & LeadershipEngineeringData & Analytics