INTERNSHIP DETAILS

Intern - Part Time

CompanyMarcus Corporation
LocationMilwaukee
Work ModeOn Site
PostedDecember 18, 2025
Internship Information
Core Responsibilities
The IT Support Intern provides first-tier technical support and incident management for the corporate office and hotel associates. They troubleshoot IT hardware, software, and applications while ensuring excellent customer service.
Internship Type
part time
Company Size
206
Visa Sponsorship
No
Language
English
Working Hours
20 hours
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About The Company
Headquartered in Milwaukee, The Marcus Corporation (NYSE: MCS) is a leader in the lodging and entertainment industries, with significant company-owned real estate assets. The Marcus Corporation’s theatre division, Marcus Theatres, is the fourth largest theatre circuit in the U.S. and currently owns or operates 1,036 screens at 83 locations in 17 states under the Marcus Theatres, Movie Tavern® by Marcus and BistroPlex® brands. The company’s lodging division, Marcus Hotels & Resorts, owns and/or manages 16 hotels, resorts and other properties in eight states. Marcus Theatres is the fourth largest theatre circuit in the United States and currently owns or operates 1,036 screens at 83 locations in 17 states under the Marcus Theatres, Movie Tavern by Marcus and BistroPlex brands. For more information, please visit www.marcustheatres.com. Marcus Hotels & Resorts owns and/or manages 16 hotels, resorts and other properties in the U.S. The company’s distinctive portfolio includes city-center meeting hotels, upscale resorts, historic properties, and premium branded and independent first-class hotels. Marcus Hotels & Resorts is an approved operator for all major lodging brands. A leader in the hospitality industry since 1962, Marcus Hotels & Resorts creates asset value for hotel owners through its expertise in management, development and product repositioning. This includes hotel food and beverage concepts developed by its Marcus Restaurant Group, featuring premier brands such as Mason Street Grill, ChopHouse, Miller Time Pub & Grill and SafeHouse Restaurants. For more information, please visit www.marcushotels.com.
About the Role

Marcus Hotels & Resorts is searching for an IT Support Intern to assists with  day-to-day technical support for Hotels, Corporate Office and Enterprise IT technologies. The Support Intern troubleshoots and supports IT hardware, software, and applications to maintain operational efficiencies while making sure we provide excellent customer service. This internship is based on site out of our corporate office in Downtown Milwaukee.

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

What you will be doing:  

  • Provide first-tier technical support and incident management for the corporate office and hotel associates.  Triage and escalate the more complex technical problems to higher tier support.

  • Work closely with HTAC team on urgent and  time critical issues. Understand and assist with mobile device and PC/laptop acquisition, set up, and delivery.

  • Document all asset management changes and ensure all incidents and requests are recorded using corporate ticketing systems.

  • Escalate advanced technical problems to senior support technicians.

  • Remain aware of current information system trends and technologies.

  • Perform other duties as assigned.

What we are looking for:

  • Basic understanding of the following technologies:

  • Microsoft Windows 11, Microsoft Office Suite (M365)

  • Cellular and tablet technologies, OS, and applications (iOS, Android)

  • Wireless, telecommunications, and networking knowledge

  • PC hardware knowledge

  • Excellent incident identification and problem-solving skills

  • Excellent verbal and written communication skills

  • Ability to interact professionally and effectively with all levels

  • Must be strong at both working as part of a team and independently as required

  • Ability to prioritize workload based on business needs and meet deadlines

  • Detail-oriented and dedicated to follow-through in all work

What’s in it for you?

  • Discounts at Marcus Hotels & Resorts properties for hotel rooms, cafes, and restaurants - not to mention, great deals on golf, ski and spa

  • Marcus Movie Theatres discounts

  • Brand new, modern office space

  • Discounted parking or bus pass

  • Early wage access

  • Paid time off

  • Ability to grow your career and advancement opportunities across the company and the U.S

  • And more!

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

Marcus Hotels & Resorts is an Equal Opportunity Employer

Key Skills
Microsoft Windows 11Microsoft Office SuiteCellular TechnologiesTablet TechnologiesWireless KnowledgeTelecommunications KnowledgeNetworking KnowledgePC Hardware KnowledgeIncident IdentificationProblem-Solving SkillsVerbal Communication SkillsWritten Communication SkillsTeamworkIndependenceDetail-OrientedFollow-Through
Categories
TechnologyCustomer Service & SupportHospitality
Benefits
Discounts At Marcus Hotels & Resorts PropertiesMarcus Movie Theatres DiscountsBrand New, Modern Office SpaceDiscounted Parking Or Bus PassEarly Wage AccessPaid Time OffCareer Growth And Advancement Opportunities
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