INTERNSHIP DETAILS

Summer Intern, Customer Experience

CompanyThe Port Authority of NY & NJ
LocationJersey City
Work ModeOn Site
PostedDecember 19, 2025
Internship Information
Core Responsibilities
The intern will assist with managing the lifecycle of computer assets and reviewing ServiceNow tickets. They will also support customer service survey reviews and help maintain the internal knowledge base.
Internship Type
intern
Salary Range
$18 - $30
Company Size
5104
Visa Sponsorship
No
Language
English
Working Hours
36 hours
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About The Company
If you have ever flown out of JFK, biked across the George Washington Bridge, or captured that perfect picture of the World Trade Center, then you have witnessed just some of what the Port Authority of NY & NJ does. For over 100 years, the Port Authority has been designing, engineering, and operating the transportation infrastructure that moves people and goods to, from, and throughout one of the most economically competitive and culturally vibrant regions in the world. Whether we’re fortifying the tunnels under the Hudson River to withstand future super storms, or raising a bridge so larger cargo vessels can reach the premier port on the East Coast, our nearly 7,000 employees are committed to the work they do – work that moves millions of people and supports billions of dollars in economic activity each year. Our need for skilled, forward-thinking individuals, who are truly passionate about serving the public, continues to grow. And we’re not talking just about engineering, transportation, and urban planning professionals. We are always looking for professionals in Audit, Business Administration, Communications, Construction, Environmental Planning, Finance, IT, Media, Operations & Maintenance, Public Safety, and Security, to name just a few. We are also looking for those driven to diversify their skills. As a member of our team, you will have the opportunity to explore any number of career paths, so just because you start in one field doesn’t mean you have to stay in it. If this is the experience you are looking for, “Follow” us here and visit our careers page at www.jointheportauthority.com to learn about current opportunities. You can also discover more about the Port Authority by visiting www.panynj.gov or www.youtube.com/user/portauthorityinfo. We are confident that once you take a look, you will see how one organization can move a region, a nation, and the world.
About the Role

About the Internship

The Technology Department is looking for a Customer Experience intern to join their team! The Technology Department delivers effective, sustainable solutions and support to the Port Authority and is knowledgeable, proactive, and responsive to the Port Authority's current and future technology needs. This internship will allow the perspective candidate to gain hands-on experience with the customer service team managing the lifecycle of computer assets, maintaining computer compliance and supporting the agency’s essential operations. The candidate will learn how to use the ServiceNow platform to manage, monitor and optimize processes and workflows and assist in maintaining asset compliance and supporting the agency’s essential operations.

Responsibilities

  • Assist with managing computer assets (desktop, laptops, monitors, printers, mobile phones) from procurement to dispositions. This includes full life cycle management, inventory management and data analysis.
  • Assist with reviewing ServiceNow tickets. Analyze aging tasks/tickets to identify overdue or pending tickets and engage with the appropriate resolvers or support teams to follow up on tickets that require attention.
  • Assist with customer service survey reviews. Review feedback related to IT services or support incidents to understand the user experience and identify areas of improvement.
  • Assist with evaluating generic service requests to ensure they are categorized correctly and aligned with the appropriate IT service processes.
  • Assist in updating and maintaining the internal knowledge base.
  • Assist the ServiceNow team to support the internal business units and other stakeholders with various projects including analyzing business processes, gathering requirements from stakeholders, building reports, and collaborating with the team to design solutions.

Minimum Qualifications

  • Enrollment at a college or university at the time of the internship
  • Major in Information Systems or related discipline

Desired Qualifications

  • Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, Power BI, etc
  • Ability to meet deadlines, work independently or within a team, and prioritize work
  • Strong written/oral communication and interpersonal skills
  • Willingness to learn and develop new skills 

Internship Details

  • The start date will be Thursday, May 28, 2026
  • The internship will last approximately 12 weeks, ending on Friday, August 21, 2026
  • This is a full-time internship (5 days per week at 7.25 hours per day)
  • In accordance with Port Authority policy, this position permits interns to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business and regular in-office days or team collaboration days may be required depending on business needs. Some internships may require interns to be fully in-person.

Selection Process

  • Only applicants under consideration will be contacted
  • If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews
  • Different internships will have different timelines for interviews

Compensation & Benefits

  • The hourly rate range is $18.07 to $30.31 (the exact rate will be determined by internship type and rising school year)
  • Ability to opt in to the New York State and Local Retirement System
  • Access to Employee Business Resource Groups
  • Facility Tours
  • Career Panels
  • Social/Networking Events
Key Skills
Customer ServiceData AnalysisInventory ManagementServiceNowMicrosoft Office SuiteCommunicationInterpersonal SkillsProblem SolvingTeam CollaborationTime ManagementFeedback ReviewProcess OptimizationKnowledge Base ManagementProject SupportRequirements GatheringReport Building
Categories
TechnologyCustomer Service & SupportAdministrativeGovernment & Public Sector
Benefits
Ability To Opt In To The New York State And Local Retirement SystemAccess To Employee Business Resource GroupsFacility ToursCareer PanelsSocial/Networking Events