INTERNSHIP DETAILS

Intern Customer Experience (f/m/d)

CompanyMytheresa Career
LocationMunich
Work ModeOn Site
PostedDecember 5, 2025
Internship Information
Core Responsibilities
Evaluate customer needs through research and competitor benchmarks in the luxury fashion industry. Support CX managers in optimizing customer communication materials and manage smaller projects independently.
Internship Type
full time
Company Size
1233
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Mytheresa is a leading luxury multi-brand digital platform. Founded as a boutique in 1987, Mytheresa launched online in 2006 and offers ready-to-wear, shoes, bags and accessories for womenswear, menswear, kidswear as well as lifestyle products and fine jewelry. The highly curated edit of up to 250 brands focuses on true luxury brands such as Bottega Veneta, Brunello Cucinelli, Dolce&Gabbana, Gucci, Loewe, Loro Piana, Moncler, Prada, Saint Laurent, The Row, Valentino, and many more. Mytheresa’s unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Mytheresa is part of LuxExperience, the leading digital, multi-brand luxury group and reported €988.5 million GMV in fiscal year 2025.
About the Role

To support our Customer Experience team we are searching for a Intern Customer Experience (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

  • Evaluate customer needs through desk research and competitor benchmark in the luxury fashion industry
  • Support the CX managers to review and optimize all customer communication materials to align with our tone of voice ensuring they are clear, concise, and emotionally resonant
  • Create presentations of customer insights on a regular basis
  • Manage smaller projects on your own
  • Work with the large data sets in Excel, an alyzing different KPIs and driving own conclusions with the use of graphs and charts
  • Create ongoing reports, analyzing survey results with deep understanding of customers' preferences

WHO YOU ARE

  • Have advanced studies in economics, business or marketing
  • Have affinity for E-Commerce and Customer Centric Marketing
  • Analytical, very good Excel and advanced Powerpoint skills
  • Have distinct organizing ability, independence and team player mentality
  • Have a quick apprehension, proactivity and a hands-on mentality
  • Have attention to details and willingness to take over responsibilities
  • Have very good written and oral English skills, German is a plus

WHAT WE OFFER

  • Mobile office with up to 20% of your total contracted hours (job and position permitting)
  • 12 days of vacation during your 6 month internship
  • A monthly gross salary of 2,222.00€ for voluntary internships, or a monthly gross salary of 1,100.00€ for mandatory internships
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card
  • Corporate Benefits Platform
  • Access to LinkedIn Learning
  • Individual support on mental health & well-being (e.g. compatibility work and family life)
Key Skills
Customer ExperienceE-CommerceCustomer Centric MarketingAnalytical SkillsExcelPowerpointOrganizational SkillsTeam PlayerProactivityAttention to DetailEnglish SkillsGerman Skills
Categories
MarketingCustomer Service & SupportData & AnalyticsRetailCreative & Media
Benefits
Mobile OfficeVacationDiscounted MembershipDiscounted Travel CardCorporate Benefits PlatformAccess to LinkedIn LearningMental Health Support
Intern Customer Experience (f/m/d) - InternshipsHQ