IT Intern

We are seeking a motivated and enthusiastic IT Intern to join our IT team and provide first level technical support to internal users. This entry-level role is designed to provide hands-on exposure to IT service desk operations, troubleshooting methodologies, and enterprise IT systems. As an IT Intern, you will act as the first point of contact for IT-related issues, assisting users with day-to-day technical requests while learning industry best practices. You will work closely with experienced L2 and L3 engineers, gaining valuable experience in user support, Microsoft 365 administration, device setup, and IT service management processes. This role is ideal for someone who is passionate about technology, eager to learn, and looking to build a strong foundation for a career in IT support or systems administration.

• Act as the first point of contact for IT support requests via email, phone, or ticketing system.
• Log, triage, and resolve basic technical issues (hardware, software, network connectivity).
• Assist in new PC/laptop setup, user onboarding, and account provisioning.
• Support Microsoft 365 environment (password resets, email configuration, Teams setup).
• Perform basic troubleshooting for printers, VOIP phones, and peripheral devices.
• Escalate complex issues to L2/L3 support following defined procedures.
• Maintain accurate documentation in the ticketing system and update knowledge base articles.
• Assist with routine IT tasks such as patching, backups, and inventory checks.
• Participate in team meetings and contribute to process improvement initiatives.

• Basic understanding of Windows OS, Microsoft 365, and common IT tools.
• Familiarity with ticketing systems and remote support tools (training will be provided).
• Strong problem-solving and troubleshooting skills.
• Good communication skills (written and verbal).
• Ability to work independently and as part of a team.
• Customer-focused attitude with a commitment to providing high-quality support

• Exposure to cloud environments and ITIL concepts.
• Knowledge of network basics (IP, DNS, DHCP).
• Experience with remote desktop tools and basic scripting (PowerShell).
• Industry certifications (e.g., MCP, ITIL Foundation) – optional.