Customer service & Customer Insights Intern

<table style="width: 99.9712%;"> <tbody> <tr> <td style="width: 99.6386%;"> <p>&nbsp;</p> <table style="width: 99.9712%;"> <tbody> <tr> <td style="width: 99.6386%;"> <p>Takealot Group, South Africa’s leading online Retail / Fashion / Delivery organisation, is looking for a highly talented<strong> Customer service &amp; Customer Insights Intern</strong>&nbsp;to join our team in <strong>Cape Town Distribution Centre</strong>. The Internship Programme<strong> </strong>will be split between all businesses within the Group, namely: takealot.com, TFS and Mr D.</p> <p>We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!&nbsp;</p> <p>Think you’ve been challenged before? Think again!</p> <ul> <li>Scale: Over 2.5 million happy shoppers shop online. Show them what you can do.</li> <li>Learn: We work with the best of the best, and then some. Work alongside industry leaders and upskill yourself in record time.</li> <li>Grow: Expand your career in the fast-growing Takealot Group: takealot.com, TFS and Mr D. We like to promote from within: Here’s your chance.&nbsp;</li> </ul> <p><strong>Requirements:</strong></p> <p><strong>Qualifications &amp; Experience:</strong></p> N6 Certificate in Customer Service, Customer Insights, Business Administration, or a related discipline. <p><strong>The skills we need:</strong></p> <ul> <li>Strong analytical and problem-solving skills</li> <li>Ability to interpret data and translate insights into actionable recommendations</li> <li>Excellent written and verbal communication skills</li> <li>Strong organisational and time-management skills</li> <li>Attention to detail and a focus on quality improvement</li> <li>Proactive, hands-on, and able to work collaboratively in a fast-paced environment</li> <li>Curious and eager to learn, with a customer-centric mindset</li> <li>Comfortable working with Microsoft Office Suite and/or Google Workspace tools.</li> </ul> <p><strong>Attributes required:&nbsp;</strong></p> <ul> <li>Collaborative</li> <li>Creative Energy</li> <li>Hands on</li> <li>Have an opinion and voice it</li> <li>Strong communication skills</li> <li>Strong problem solving skills</li> </ul> <p><strong>Key responsibilities:</strong></p> <ul> <li>Analyse customer service data and feedback to identify trends, challenges, and improvement opportunities</li> <li>Support the creation, review, and optimisation of SOPs and process flows</li> <li>Contribute to continuous improvement initiatives aimed at enhancing efficiency and customer satisfaction</li> <li>Assist with reporting on key metrics and performance indicators</li> <li>Work closely with cross-functional teams including Customer Experience, Operations, and Data to implement improvements</li> <li>Participate in projects to optimise customer service processes and system utilisation</li> </ul> <p><strong>This is a 12-month contract position.</strong></p> <p>High Level:&nbsp;</p> <p>At the takealot Group, our<strong> </strong>Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship program will prepare you for a career in a large-scale and fast-paced environment.</p> <p>Every selected Intern<strong>&nbsp;</strong>gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The program consists of various technical and soft skill courses where you will receive training on a variety of areas.</p> <p>You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of Great Industries.</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> </td> </tr> <tr> <td style="width: 99.6386%;"> <p>How To Sell This Job</p> <p>The Environment:</p> <ul> <li>takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.</li> <li>We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.</li> <li>We are short on ego and high on output.</li> <li>We are doers and not only thinkers, it’s all in the execution after all.</li> <li>We love what we do and what we are creating.</li> </ul> <p>Let’s talk about life @ Takealot Group</p> <ul> <li>The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.</li> <li>No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.</li> <li>Mentorship Program: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.</li> <li>Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.</li> <li>Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).</li> <li>Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.&nbsp;</li> <li>Free parking: No more 5km fun runs to your desk (unless you want to).</li> </ul> <p>Like what you see?&nbsp;</p> <p>If you meet the above, you are an Extraordinary Mind. Apply today!!</p> <p><em>Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.</em></p> <p>&nbsp;</p> </td> </tr> </tbody> </table>