User Growth Operations Intern

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

We are looking for a User Growth Operations Intern to support the execution, analysis, and optimization of growth initiatives across our platform. This role sits at the intersection of data, operations, and growth strategy, and is ideal for someone who enjoys turning insights into action at scale.

You will work closely with Growth, Marketing, Data, and Product teams to ensure campaigns, experiments, and initiatives are executed efficiently and measured rigorously.

Role Responsibilities

• Support the setup, execution, and monitoring of user growth initiatives (campaigns, promotions, experiments).
• Coordinate operational workflows across teams to ensure timely and accurate launches.
• Help document and improve growth-related processes to increase efficiency and scalability.
• Analyze user behavior, funnel performance, and campaign results using internal dashboards and data tools.
• Track key growth metrics such as CAC, activation, retention, engagement, and cohort performance.
• Identify trends, anomalies, and opportunities to optimize growth initiatives.
• Assist in designing and tracking A/B tests and growth experiments.
• Help evaluate results and translate learnings into clear recommendations.
• Support continuous iteration on messaging, incentives, and targeting strategies.
• Work closely with Marketing, Product, Operations, and Data Science teams.
• Act as an execution bridge between strategy and on-the-ground implementation.
• Support ad hoc growth projects and strategic initiatives.

Role Qualifications

• Currently pursuing or recently completed a degree in Business, Economics, Engineering, Data Analytics, Marketing, or a related field.
• Strong analytical mindset and comfort working with data.
• Proficiency in Excel / Google Sheets; SQL is a plus.
• Structured, detail-oriented, and highly organized.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Clear written and verbal communication skills in English (Spanish is a plus).

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms