Client Services Intern

<div><strong>Position Overview:</strong></div><div>We are looking for a motivated and detail-oriented Client Services Intern to join our team. This role provides an excellent opportunity to gain practical experience in client relationship management, project coordination, and service delivery within a dynamic outsourced business environment.</div><div><strong>Key Responsibilities:</strong></div><p style="margin-left:.5in;text-indent:-.25in; ">Support the Client Services team in managing day-to-day client communications and requests.</p><p style="margin-left:.5in;text-indent:-.25in; ">Assist in preparing reports, presentations, and client documentation.</p><p style="margin-left:.5in;text-indent:-.25in; ">Coordinate with internal departments (e.g., Operations, HR, Finance) to ensure timely and accurate delivery of services.</p><p style="margin-left:.5in;text-indent:-.25in; ">Help track client feedback, inquiries, and service issues, ensuring they are escalated and resolved appropriately.</p><p style="margin-left:.5in;text-indent:-.25in; ">Participate in client onboarding and account setup processes.</p><p style="margin-left:.5in;text-indent:-.25in; ">Maintain and update CRM systems and client records.</p><p style="margin-left:.5in;text-indent:-.25in; ">Perform administrative tasks as needed to support client-related activities.</p><div><strong>Learning Outcomes:</strong></div><p style="margin-left:.5in;text-indent:-.25in; ">Understanding of client relationship management in a B2B outsourced services context.</p><p style="margin-left:.5in;text-indent:-.25in; ">Experience using CRM and project tracking tools.</p><p style="margin-left:.5in;text-indent:-.25in; ">Exposure to cross-functional collaboration in a service delivery environment.</p><p style="margin-left:.5in;text-indent:-.25in; ">Improved communication, problem-solving, and organizational skills.</p><div><strong>Requirements:</strong></div><p style="margin-left:.5in;text-indent:-.25in; ">Currently pursuing or recently graduated with a Diploma or Bachelor's degree in Business, Communications, Marketing, or related field.</p><p style="margin-left:.5in;text-indent:-.25in; ">Strong verbal and written communication skills.</p><p style="margin-left:.5in;text-indent:-.25in; ">Detail-oriented with strong organizational and multitasking abilities.</p><p style="margin-left:.5in;text-indent:-.25in; ">Comfortable using Microsoft Office/Google Workspace; experience with CRM tools is a plus.</p><p style="margin-left:.5in;text-indent:-.25in; ">A team player with a positive attitude and willingness to learn.</p><div><strong>Preferred Qualifications:</strong></div><p style="margin-left:.5in;text-indent:-.25in; ">Prior internship or part-time experience in customer service or admin roles is a plus.</p><p style="margin-left:.5in;text-indent:-.25in; ">Interest in the outsourcing industry or business operations.</p><div><strong>To Apply:</strong></div><div>Please submit your resume and a brief cover letter outlining your interest in the role to hr@incallsystems.com</div>