Overview:

The Community Branch Internship Program is a 10-week summer internship centered around customer service, professional development, career growth and building the necessary interpersonal skills to succeed within Retail Banking. Participants will have the opportunity to immerse themselves into the M&T Bank Culture to gain an understanding of our engagement and belonging efforts along with community initiatives. Interns will gain exposure through guest speakers and industry leaders, workshop trainings, and a built-in network with peers as well as priority consideration for full time opportunities throughout the Bank.

Primary Responsibilities:

• Play a key role in Customer Relationship Management through proactive outreach and servicing and will be responsible for identifying financial need of customers and presenting appropriate options, onboarding new customers, and establishing trust with existing customers.

• Service our customers to gain fundamental understanding of Retail Banking.

• Complete duties and responsibilities of an entry-level professional nature specific to assigned area of the Bank.

• Ensure activities adhere to established internal policies and external regulations as applicable. 

• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

• Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.  Identify risk-related issues needing escalation to management.

• Promote an environment that supports belonging and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Scope of Responsibilities:

The jobholder works under immediate supervision.  The position is for about a 10-week time period from beginning to June to beginning of August.

Supervisory/Managerial Responsibilities:

Not Applicable

Education and Experience Required:

• Currently pursuing a Bachelor’s or Master’s degree

• Minimum Cumulative GPA of 3.0

• Work visa sponsorship not offered for this role

Education and Experience Preferred:

• Strong written and verbal communication skills

• Proficiency in pertinent software, particularly spreadsheet software

• Proven analytical skills

• Proven critical thinking skills

• Strong organizational skills

• Detail-oriented

Location