Aftersales Intern

<div class="content-intro"><h2><strong>Join the Mitsubishi Motors North America (MMNA) Team!</strong>&nbsp;&nbsp;</h2> <div>At Mitsubishi Motors NA, we are driving innovation, quality, and excellence in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand in hand with our dedication to fostering a dynamic and inclusive work environment.&nbsp;&nbsp;</div> <div>&nbsp;&nbsp;</div> <div>Our team members are the driving force behind our success, and we believe in empowering individuals to contribute their unique skills and perspectives. We are a collaborative and forward-thinking team that values diversity, creativity, and continuous improvement.&nbsp;&nbsp;&nbsp;</div> <div>&nbsp;&nbsp;</div> <div>At MMNA, your career is not just a job but a journey of growth. Benefit from ongoing employee development programs, contribute to our impactful Community Relations initiatives, and enjoy a range of employee benefits that make your experience with us exceptional.&nbsp;&nbsp;</div> <div>&nbsp;&nbsp;</div> <div>Be part of a company proud of its heritage and excited about the future where together, we shape the future of mobility and drive success in every mile.&nbsp;&nbsp;</div> <p>&nbsp;</p></div><p><strong>Summary of Role:</strong></p> <p>Are you looking to rev up your career with an exhilarating opportunity? We are looking for an Intern in our Aftersales Department to join our team and contribute to various aspects of our Aftersales corporate and dealer partner initiatives.&nbsp;The role involves spending half of your time on projects within the Aftersales Department at MMNA’s headquarters, followed by becoming familiar with the District Parts and Service Manager (DPSM) role and acting as a “Junior DPSM” to dealers in the general market area.&nbsp;</p> <p><strong>Internship Details:</strong></p> <ul> <li>12-week program, starting in May 2025</li> <li>Hybrid environment with at least 3 days a week in the Franklin, TN office and/or at dealerships</li> <li>Office hours: 8 hours per day Monday-Friday (may vary somewhat on dealer visits).&nbsp; Our general office hours are 8:00 am – 5:00 pm, but there is flexibility in start and end time.</li> </ul> <p><strong>Responsibilities:</strong></p> <p>During your internship you will work on projects such as:</p> <ul> <li>Brainstorm strategies to enhance the customer experience in the Service drive, including parts and accessories retail selling or marketing initiatives;</li> <li>Process improvement in the Techline, a group of dedicated professional experts who assist our dealer partners with difficult to repair cases;</li> <li>Collaborate with cross-functional teams within the Aftersales Department to ensure alignment on business objectives;</li> <li>Analyze and interpret data from our dealer partners to identify trends, improve customer retention, and increase satisfaction.</li> <li>Research trends in Aftersales training, service, and parts sales including technological advancements, and exploring updates to implement new initiatives to support Aftersales performance.&nbsp;</li> <li>Understand the requirements to be a successful DPSM and define dealer activities that result in increased parts and accessories sales, growth in the Service drive, retention and loyalty, and overall customer satisfaction.</li> <li>Partner and collaborate with the Sales Operations intern to become familiar with overall dealer operations and key stakeholders at dealerships.</li> </ul> <p><strong>Required Qualifications:</strong></p> <ul> <li><strong>Educational Requirements: </strong>Must be currently enrolled in accredited university/college as a Junior or Senior.</li> <li><strong>Degree Qualifications:</strong> Current major in a BBA program or similar, focusing on supply chain, finance, operations, management, or marketing, OR in a BSE program.</li> <li><strong>Passion for Automotive:</strong> A genuine interest in the automotive industry and a desire to learn and contribute.</li> <li><strong>Data Proficiency:</strong> Able to extract and translate data, document data flow details, and utilize data streams.</li> <li><strong>Analytical Skills:</strong> Ability to analyze data and draw meaningful conclusions.</li> <li><strong>Team Collaboration:</strong> Willingness to work collaboratively within the Aftersales and Sales Operations teams.</li> </ul> <p><strong>Pay Transparency:&nbsp;</strong></p> <p>The hourly rate for this position is $20.00/hour. In addition, we are excited to offer the use of a Mitsubishi vehicle with insurance fully covered during your internship.</p> <p><strong>Perks and Benefits:</strong></p> <ul> <li><strong>Drive</strong> <strong>with Perks:&nbsp;</strong>This position comes with an assigned vehicle, contingent upon a satisfactory driving record.&nbsp;</li> <li><strong>Hybrid Working Environment:</strong> Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office or at dealerships) at our modern office, located in the vibrant Franklin, TN area.</li> <li><strong>Thrive in an Open Environment:</strong> Experience our collaborative workspace where ideas flow freely.</li> <li><strong>Engage with Leadership:</strong> This position involves exposure to and collaboration with, and the unique opportunity to learn from, the leadership and executive team.</li> </ul><div class="content-conclusion"><p><strong>The MMC Way:</strong></p> <p>Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:</p> <ul> <li><strong>Think of Our Customers, Strengthen Trust</strong></li> <li><strong>Enrich Society</strong></li> <li><strong>Welcome All Facts, Share Difficult News First</strong></li> <li><strong>Conduct and Challenge Yourself Professionally</strong></li> <li><strong>Respect All, Work as a Broader Team</strong></li> </ul> <p><strong>Diversity and How to Apply:</strong></p> <p>At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.</p> <p>Once you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter.&nbsp;</p> <p>Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base.&nbsp;</p> <p>We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email&nbsp;<a href="mailto:mmna-talent_acquisition@na.mitsubishi-motors.com">mmna-talent_acquisition@na.mitsubishi-motors.com</a>.</p> <p>We hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.</p> <p><strong>Click&nbsp;<a href="https://mitsubishicars.com/careers">here</a> to learn more about what it's like at MMNA!&nbsp;</strong></p> <p>&nbsp;</p></div>