Customer Support Specialist Intern

<p style="margin-right:215.8pt;line-height:114%;margin-top:4pt;margin-bottom:0pt;border:none;border-left:none;border-top:none;border-right:none;border-bottom:none;"><strong>Job</strong><strong>&nbsp;</strong><strong>Title:</strong><strong>&nbsp;</strong><strong>Customer</strong><strong>&nbsp;</strong><strong>Success</strong><strong>&nbsp;</strong><strong>Intern</strong><br><strong>Location: Mumbai</strong></p><p style="margin-top:0pt;margin-bottom:0pt;border:none;"><strong>Position</strong><strong>&nbsp;</strong><strong>Type:</strong><strong>&nbsp;</strong><strong>Full</strong><strong>&nbsp;</strong><strong>Time</strong></p><p style="margin-top:4.1pt;margin-bottom:0pt;border:none;"><br></p><p style="margin-top:0pt;margin-bottom:0pt;border:none;"><strong>About the&nbsp;</strong><strong>Role:</strong></p><p style="margin-top:0.30000000000000004pt;margin-bottom:0pt;border:none;border-left:none;border-top:none;border-right:none;border-bottom:none;"><br></p><p style="margin-right:2.5pt;line-height:114%;margin-top:0pt;margin-bottom:0pt;border:none;border-left:none;border-top:none;border-right:none;border-bottom:none;">We are looking for proactive and customer-focused students to join us as Customer Success Interns. This role offers an excellent opportunity to learn how to build strong client relationships, ensure customer satisfaction, and contribute to product adoption and retention.</p><p style="margin-top:12.000000000000002pt;margin-bottom:0pt;border:none;"><strong>Key&nbsp;</strong><strong>Responsibilities:</strong></p><p style="margin-top:0.25pt;margin-bottom:0pt;border:none;border-left:none;border-top:none;border-right:none;border-bottom:none;"><br></p><p style="margin-left:35.95pt;text-indent:-17.950000000000003pt;margin-top:0pt;margin-bottom:0pt;border:none;border-left:none;border-top:none;border-right:none;border-bottom:none;">Assist the Customer Success team in onboarding new clients.</p><p style="margin-left:35.95pt;text-indent:-17.950000000000003pt;margin-top:0pt;margin-bottom:0pt;border:none;border-left:none;border-top:none;border-right:none;border-bottom:none;">Understand client requirements and ensure timely resolution of their queries.</p><p style="margin-left:36pt;margin-right:24.350000000000005pt;text-indent:-18pt;line-height:114%;margin-top:0pt;margin-bottom:0pt;border:none;border-left:none;border-top:none;border-right:none;border-bottom:none;">Collaborate with internal teams (Sales, Product, Support) to deliver a smooth customer experience.</p><p style="margin-left:35.95pt;text-indent:-17.950000000000003pt;margin-top:0pt;margin-bottom:0pt;border:none;border-left:none;border-top:none;border-right:none;border-bottom:none;">Track customer engagement and gather feedback for continuous improvement.</p><p style="margin-left:35.95pt;text-indent:-17.950000000000003pt;margin-top:0pt;margin-bottom:0pt;border:none;border-left:none;border-top:none;border-right:none;border-bottom:none;">Prepare reports and documentation related to customer interactions.</p><p style="margin-top:0pt;margin-bottom:0pt;border:none;"><br></p><p style="margin-top:2.35pt;margin-bottom:0pt;border:none;"><br></p><p style="margin-top:0pt;margin-bottom:0pt;border:none;"><strong>Requirements:</strong></p><p style="margin-left:35.95pt;text-indent:-17.950000000000003pt;margin-top:0pt;margin-bottom:0pt;border:none;border-left:none;border-top:none;border-right:none;border-bottom:none;">Students currently pursuing BTech, BCA or related fields are preferred.</p><p style="margin-left:35.95pt;text-indent:-17.950000000000003pt;margin-top:0pt;margin-bottom:0pt;border:none;border-left:none;border-top:none;border-right:none;border-bottom:none;">Strong communication and problem-solving skills.</p><p style="margin-left:35.95pt;text-indent:-17.950000000000003pt;margin-top:0pt;margin-bottom:0pt;border:none;border-left:none;border-top:none;border-right:none;border-bottom:none;">Good organizational and multitasking abilities.</p><p style="margin-left:35.95pt;text-indent:-17.950000000000003pt;margin-top:0pt;margin-bottom:0pt;border:none;border-left:none;border-top:none;border-right:none;border-bottom:none;">A customer-first attitude with eagerness to learn<strong>.</strong></p><p style="margin-top:11.8pt;margin-bottom:0pt;border:none;"><br></p><p style="margin-top:0.05pt;margin-bottom:0pt;border:none;"><strong>About</strong><strong>&nbsp;</strong><strong>Us:</strong></p><p style="line-height:114%;margin-top:2.1500000000000004pt;margin-bottom:0pt;border:none;">Apport Software Solutions Private Limited is a dynamic and innovative SaaS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp. Started in 2017 with a vision of enabling global brands to win more customers using simple yet robust technology on mobile, today we have over 7000+ customers across 140+ countries using our technology to grow digitally.QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. Today, over 7,000+ businesses from 109+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with</p><p style="margin-right:5.1000000000000005pt;line-height:114%;margin-top:1.9000000000000001pt;margin-bottom:0pt;border:none;border-left:none;border-top:none;border-right:none;border-bottom:none;">customers and various business stakeholders, with objectives like dynamic product showcases and bookings via WhatsApp. For more details, check out our website: <a href="https://quicksell.co/" title="https://quicksell.co/" rel="noreferrer"><u>https://quicksell.co/</u></a></p><p style="margin-top:0pt;margin-bottom:0pt;border:none;"><br></p><p style="margin-top:7.700000000000001pt;margin-bottom:0pt;border:none;border-left:none;border-top:none;border-right:none;border-bottom:none;">DoubleTick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloguing, chatbots, and role-based access. For more details, check out our website: <a href="https://doubletick.io/" title="https://doubletick.io/" rel="noreferrer"><u>https://doubletick.io/</u></a>. Some of the brands powered by DoubleTick include GRT Jewellers, Raheja Developers, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Manepally Jewellers, Tupperware, Birla Brainiacs KGK Group, Walking Tree, CKC Group, Malabar Diamonds and Gold, BVC Logistics, Emerald India, Prima Art, Siroya, SabyaSachi, etc.</p>