Cyber Security Intern
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Company Description
RWC is a market leader and manufacturer of water solutions for residential, commercial, and industrial applications. RWC’s portfolio of brands includes industry-leading brands: SharkBite® Push-to-Connect plumbing solutions; HoldRite® engineered plumbing and mechanical solutions; Cash Acme® control valves; John Guest® fittings and fluid dispense products and EZ-FLO™ and Eastman™ appliance connectors, supply lines, stop valves and gas connectors.
We embrace innovation and people who like thinking outside of the norm. If you are a person who is passionate about technology, loves being innovative and wants to be part of a high growth company that is changing an industry, this could be a perfect position for you.
Role Profile
A graduating senior cybersecurity intern providing incident response support for a global corporate network. Primary responsibilities are real-time network monitoring, alert investigation & classification, and executing incident response following established procedures. Learn and process a wide range of potential alerts. Quickly absorb incident details to gauge severity and integrate information from multiple sources to spot trends and outliers.
- Monitor and work alerts in security portals (Office 365/Azure, service desk tools, EDR/XDR, and vulnerability management platforms).
- Monitor account access and alerts.
- Conduct reviews of Active Directory and other enterprise platform accounts and changes.
- Review and communicate vulnerability findings in assets and network devices.
- Assist in audit review of policies within group and region applications.
- Monitor, document, and process security service desk tickets and notifications.
- Analyze IT requirements and provide objective advice on the use of IT security requirements.
- Assist departments with patch management and other projects.
- Assist in security awareness, and phishing campaigns, coordinate new and annual video training, and participate in company security tech talks.
- Strong communication and customer service skills and a teamwork-oriented mindset.
- Troubleshoot and resolve complex problems spanning multiple infrastructure components working with colleagues around the world.
Technical Skills
- Fundamental knowledge of all Microsoft OS platforms and the OSI model, Linux, and UNIX OS knowledge is a plus.
- Broad understanding of IT security and general systems infrastructure.
- Understanding of the TCP/IP protocol suite, networking ports, and network traffic flow.
- Scripting and some programming knowledge a plus.
- A self-motivator, willing to learn new technical skills and participate with an experienced global multi-functional IT team.
Non-Technical Skills
- Strong initiative, demonstrated by accomplishing tasks, improving current work processes, and assisting others when necessary.
- This position requires curiosity, fast learning abilities, and a desire to help where needed.
- Willingness and ability to learn new related skills and programs as needed.
- High-enthusiasm, can-do attitude, creativity, initiative, and innovation.
- Strong ability to move fast, prioritize, and manage multiple projects at a time.
- Good written & verbal communication skills.
- Ability/learn to translate technical issues and concepts into business language.
- Regular and timely communication of request/incident status.
Personal Qualities
- Multi-tasking: Ability to handle multiple tasks at any one time and prioritize effectively.
- Accuracy: Ability to ensure information, facts, and figures are accurate and free from mistakes.
- Sense of Urgency: Ability to respond as needed within an appropriate timeframe.
- Problem Solving: Analytical thinker with the ability to solve problems and seek support/help when needed.
- Organization: Ability to organize effectively.
- Team-Player: Ability to work both within and across teams to ensure work is completed with appropriate input from others.
- Decision Making: Ability to make decisions on work issues that impact the successful completion of tasks.
- Focus: Ability to work calmly & effectively under pressure to tight deadlines.
- Delivery: Delivery focused with a commitment to get the job done.
- Extra Mile: Going above and beyond to exceed customer expectations.
Required Qualifications
Education: A graduating senior completing tertiary studies in an IT-related field by May 2026. IT and security certifications are a plus.
Experience: Intern work or general IT work experience is a plus but not required.
Working Conditions
- This position will primarily be involved in an office environment.
- This position is in support of a 24x7 cybersecurity and global IT operation and will be required to action alerts during weekends, and some holidays on occasion. The typical effort during a weekend involves less than one hour ensuring alerts are not malicious.
- Due to the global aspect of this company, some meetings occur after normal business hours (rotational for each region) to enable collaboration and communication within the IT security function.
- Travel will be minimal to none.
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