INTERNSHIP DETAILS

Customer Service, Intern

CompanyAIA
LocationChina
Work ModeOn Site
PostedMarch 11, 2026
Internship Information
Core Responsibilities
The intern will support day-to-day activities in Customer Service, focusing on analytics, performance tracking, and project support. Responsibilities include monitoring key performance metrics and assisting with project coordination.
Internship Type
full time
Company Size
47300
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd. The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025. AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes. AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”. (1) Hong Kong SAR refers to the Hong Kong Special Administrative Region. (2) Macau SAR refers to the Macau Special Administrative Region.
About the Role

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for supporting the day-to-day activities of a particular area of the business on either full-time or part-time basis, with the aim of learning practical knowledge of the business area, the company and the industry.

Responsibilities:

Analytics and Performance Tracking

  • Assist in monitoring and analyzing key performance metrics for Customer Service and operations teams.
  • Support preparation of reports and dashboards to provide insights on service quality and efficiency.
  • Help identify trends and opportunities for improvement through data analysis.

Project Support and Execution

  • Contribute to planning and coordination of projects for Customer Service and operations teams, such as complaint management systems.
  • Assist with workflow initiatives, including claims appeal system projects, through documentation and task tracking.
  • Collaborate with cross-functional teams to support timely delivery of project milestones.
  • Participate in process improvement activities as assigned.

Requirements

  • Pursuing a degree in Computer Science, Data Analytics, or a related discipline
  • Strong interest in project management and the insurance industry
  • Good organizational and time management skills
  • Strong analytical and problem-solving abilities
  • Effective communication skills, both written and verbal
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Good command of spoken and written English and Cantonese

Others:

  • You are required to obtain the relevant license(s) if your job involves regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Key Skills
Data AnalyticsProject ManagementOrganizational SkillsTime ManagementAnalytical SkillsProblem-SolvingCommunication SkillsMicrosoft Office SuiteEnglishCantonese
Categories
Customer Service & SupportData & AnalyticsHealthcareManagement & Leadership