INTERNSHIP DETAILS

Support Services Intern

CompanyATB Technologies
LocationChesterfield
Work ModeOn Site
PostedJanuary 6, 2026
Internship Information
Core Responsibilities
Interns will assist in providing technical support for computer systems, software, and hardware for client company employees. They will work closely with the support team to respond to issues and learn to monitor and troubleshoot various systems.
Internship Type
full time
Company Size
43
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Organizations are under increasing pressure to do more with less. ATB understands this and is dedicated to working with your team to understand how your business works, what areas may be enhanced, and how ATB can help your team realize their potential. Our award-winning team takes a consultative approach to understanding your needs. ATB helps you to reduce costs, improve efficiencies and contribute to the bottom line. Because every business is different, ATB Technologies offers an array of services designed with efficiency in mind. Whether your organization requires onsite or remote support, our team of consultants delivers on-demand and scheduled services. ATB Technologies’ Infrastructure Services gives your management team the ability to focus on your business rather than managing hardware, software, or an IT department. Voted Small Business Monthly's "Best in Business" for IT, Reliability and Value in 2018, 2019 & 2020. ATB was named an MSP501 winner by Channel Futures and a Best Workplace by Inc Magazine in 2021. St. Louis Business Journal has also rated us a "Best Places to Work" Finalist in 2020 - 2023. Most recently we were honored to be included on the Inc. 5000 Fastest-Growing Private Companies in America list.
About the Role

Description


Welcome to ATB Technologies, where innovation meets exceptional customer service! We are an award-winning Managed Service Provider (MSP) in St. Louis, fueled by the passion of our team and client referrals. Crafting personalized IT solutions is our forte, and we're on the lookout for enthusiastic individuals to join our crew. At ATB Technologies, it's not just about upgrading businesses with better IT and providing top-tier customer service, it's about creating a workplace for your success.  


This full-time summer internship is ideal for students who want to build a strong foundation in IT support while gaining exposure to the broader operations of a modern MSP. Interns will be based on our Help Desk team, where they’ll learn the ins and outs of technical support, ticketing systems, and client communication. In addition, interns will have opportunities to shadow other departments, attend on-site client visits, and observe how projects are scoped, implemented, and supported. 


Key Responsibilities 

  • Assist in providing technical support for computer systems, software, and hardware for client company employees.  
  • Work closely with the support team to respond promptly, communicate effectively, and document detailed issues and resolutions.  
  • Learn to monitor and troubleshoot various systems, including networking equipment, desktops, firewalls, servers, and software.  
  • Take part in determining and implementing solutions to customer issues under the guidance of experienced professionals.  
  • Contribute to follow-ups, ensure issue resolution, and provide status updates. Seek guidance and escalate issues internally when necessary.

Requirements

  • Currently enrolled in a college or university program, pursuing a degree in a relevant field (e.g., Computer Science, Information Technology, Network Administration, Cybersecurity).  
  • Expected graduation date of December 2026 or May 2027 Preferred.  
  • Enthusiasm for technology and a desire to learn in a fast-paced environment.  
  • Basic technical proficiency in Windows, Mac, and mobile devices.  
  • Practical knowledge of IT networking and cloud technologies is a plus.  
  • Actively pursuing or actively holding relevant IT certifications is a plus.  
  • Excellent problem-solving skills with the ability to analyze and diagnose issues.  
  • Strong communication skills, both written and verbal, with the ability to convey technical information to non-technical individuals.  
  • Ability to work independently and as part of a team.  

 

What ATB Technologies Offers  

  • Earn while you learn! This is a paid internship that will provide compensation while you work alongside experts in the industry.  
  • An award-winning collaborative, flexible, innovative, and supportive culture – INC 5000 Award Winner, STL Best Places to Work, INC Best Places to Work, MSP 500 Awards.   
  • Company-paid lunch offered three days per week. 
Key Skills
Technical SupportClient CommunicationTroubleshootingProblem-SolvingTeamworkDocumentationNetworkingIT CertificationsWindowsMacMobile DevicesCloud Technologies
Categories
TechnologyCustomer Service & Support
Benefits
Paid InternshipCompany-Paid Lunch