IT-Helpdesk Intern

The Pension Boards Summer Internship Program is a ten-week paid internship. Our exclusive program will engage and select the brightest students from some of the best colleges in New York and beyond to experience and delve into the Pension Boards’ core areas of work including Investments, Finance, Customer Experience, Information Technology, Internal Audit, Health Plans, Marketing and Communications. This opportunity provides students with:

• A hands-on learning experience working on challenging projects with industry leaders
• Becoming an ambassador for our 112-year-old organization
• Offering insight and ideas that will be incorporated into our future
• Professional mentorship and one-on-one development interactions
• Networking and an environment conducive for building relationships with colleagues

Location – this program is a hybrid internship which is virtual and based out of our NYC Location – 475 Riverside Drive, near Columbia University and Barnard College. The Pension Boards does not offer reimbursements for relocation, housing or commuting costs.

What you’ll do:                                                                                                                                            

• Assist in providing first-level support to end-users by troubleshooting hardware, software, and network issues.
• Contribute to IT security initiatives such as applying security patches, monitoring compliance, and improving access controls.
• Participate in system improvement projects, including performance optimization and process automation.
• Help with installing, configuring, and maintaining desktops, laptops, and peripheral devices.
• Assist in deploying and updating applications, ensuring compliance with organizational standards.
• Document common issues and solutions to enhance the internal knowledge base.
• Support the tracking and organization of IT assets, including hardware and software licenses.
• Work closely with IT staff to escalate complex issues and learn best practices in troubleshooting and customer service.
• Follow IT security protocols when handling user accounts, passwords, and sensitive data.
• Perform other related duties as assigned to support the IT department.

Qualifications

What you’ll need:                                                                                                                                       

• Currently pursuing a bachelor’s degree in computer science, Information Technology, or a related discipline (preferred).
• Basic understanding of operating systems (Windows, macOS), common productivity software (e.g. Microsoft Office), and troubleshooting techniques.
• Familiarity with network fundamentals and concepts such as IP addressing, DNS, and connectivity troubleshooting.
• Awareness of cybersecurity principles and willingness to learn security best practices.
• Strong written and verbal communication skills.
• Ability to work independently in a professional environment.
• Demonstrated analytical, problem-solving, and critical thinking skills.
• Highly organized, with the ability to manage and prioritize multiple tasks and deadlines simultaneously.

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