Product Support Intern (API Integration)

<p>&nbsp; &nbsp;&nbsp;</p><h1><strong>About us</strong></h1><p>&nbsp;</p><p><span style="font-weight: 400;">Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to make a difference in how companies look at customer communication.</span></p><p>&nbsp;</p><h1><strong>About the Role</strong></h1><p>&nbsp;</p><p><span style="font-weight: 400;">Customer Happiness at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.</span></p><p><span style="font-weight: 400;">Providing time-sensitive help to meet the customer&rsquo;s needs during each interaction is of utmost importance.</span></p><p>&nbsp;</p><h1><strong>What are we looking for?</strong></h1><p>&nbsp;</p><ul><li style="font-weight: 400;"><span style="font-weight: 400;">You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. Your job is to make the customer feel empowered and happy after each interaction.</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">You write well. You know exactly what word or punctuation to use based on the context.</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.</span></li></ul><p>&nbsp;</p><h1><strong>What will you do?</strong></h1><p>&nbsp;</p><ul><li style="font-weight: 400;"><span style="font-weight: 400;">You&rsquo;ll be our Product Champ. Providing solutions to different problems of clients by taking the help of different internal tools and stakeholders.</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">You'll work one-on-one with customers, helping them to get the most out of Exotel.</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">Ensure that all the related notes / comments are properly documented and suitable information is provided to clients.</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">Maintain our knowledge base ,site. write, edit and help create content whenever necessary.</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts&nbsp;</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">You will also be involved in Customer experience projects across the organization.</span></li></ul><p><span style="font-weight: 400;">&nbsp;</span></p><h1><strong>What&rsquo;s in for you?</strong></h1><p><span style="font-weight: 400;">&nbsp;</span></p><ul><li style="font-weight: 400;"><span style="font-weight: 400;">Internship Certificate on completion of internship with potential to convert to a full time job offer</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">You get to communicate with the movers and shakers of india&rsquo;s start-up ecosystem</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">You get to work with a fun crowd</span></li><li style="font-weight: 400;"><span style="font-weight: 400;">Working 5 days a week</span></li></ul>