IT Support Specialist Co-op

<p>Join STR’s Service Desk team as an <strong>Information Technology Support Specialist Co-op</strong> and gain hands-on experience supporting a real-world enterprise IT environment. This role is designed for students seeking an immersive, longer-term opportunity to apply classroom learning in a professional setting while developing practical IT administration and customer support skills.</p> <p>As a co-op, you will be an active member of the Service Desk, working alongside experienced IT professionals and receiving dedicated mentorship. You will support day-to-day operations, assist end users with technical issues, manage support requests, and contribute to special projects that support STR’s mission-critical work. You will be trusted to make informed decisions under moderate supervision while maintaining a high standard of professionalism.</p> <p>This is an excellent opportunity for students who want meaningful responsibility, exposure to enterprise IT systems, and experience supporting complex, real-world technical challenges.</p> <p><strong>Duties:</strong>&nbsp;</p> <ul> <li>Provide efficient, high-quality first-line technical support for local, remote, and mobile staff</li> <li>Troubleshoot, research, and resolve hardware, software, and user access issues in a professional and customer-focused manner</li> <li>Perform hands-on desktop support, including system setup, software installation and upgrades, system configuration, and file backup support</li> <li>Verify issue resolution and perform post-resolution follow-ups when appropriate</li> <li>Create and manage user accounts in Active Directory</li> <li>Prepare and deploy new computers for employees</li> <li>Test and validate Windows and macOS system images</li> <li>Assist with the maintenance of printers, scanners, copiers, and workstations</li> <li>Support STR’s intern and co-op programs by configuring systems, administering access, providing first-line support, and reconciling equipment at program completion</li> <li>Administer and support the IT Service Management (ITSM) system, including ticket ownership, triage, and assignment to appropriate IT teams</li> </ul> <p><strong>Additional areas for professional growth and development include:&nbsp;</strong></p> <p>In addition to core Service Desk responsibilities, co-op students may gain exposure to:</p> <ul> <li><strong>Networking:</strong> switches, patch panels, cabling, and network jack termination</li> <li><strong>Data Storage:</strong> NetApp storage allocation and management</li> <li><strong>System Imaging &amp; Deployment:</strong> Microsoft Deployment Toolkit (MDT)</li> <li><strong>Business Applications &amp; Tools:</strong> ServiceNow, asset management systems, and Microsoft licensing</li> </ul> <p><strong>Requirements:</strong>&nbsp;</p> <ul> <li>Currently enrolled in a post-secondary degree program related to Information Technology or a closely related field</li> <li>Strong organizational, administrative, and time-management skills</li> <li>Ability to quickly learn new IT systems and apply that knowledge in a support environment</li> <li>Strong written and verbal communication skills</li> <li>Demonstrated interest in information technology and end-user support</li> </ul> <p><strong>Perks:</strong>&nbsp;</p> <ul> <li>Competitive hourly pay</li> <li>Housing stipend (if applicable)</li> <li>Flexible schedule to support academic requirements</li> <li>Emphasis on work-life balance</li> <li>Engaging workplace community with social and professional activities</li> <li>Strong track record of co-op and intern conversions to future internships and full-time roles</li> </ul> <p><em>This position requires the ability to obtain a security clearance, for which U.S. citizenship is needed by U.S. Government.&nbsp;</em></p> <p>&nbsp;</p> <p><strong>Pay Information</strong><br>Full-Time Salary Range: $52,000 - $79,000</p> <p><em>The salary range listed is based on external market data. Offers are based on factors, such as but not limited to, the candidate’s experience, education, training, key skills/critical skills, security clearances, and prevailing market and business conditions.</em></p> <p>&nbsp;</p><div class="content-conclusion"><p>STR is a growing technology company with locations near Boston, MA, Arlington, VA, near Dayton, OH, Melbourne, FL, and Carlsbad, CA. We specialize in advanced research and development for defense, intelligence, and national security in: cyber; next generation sensors, radar, sonar, communications, and electronic warfare; and artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us.</p> <p>STR&nbsp;is committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging, and we go home at night knowing that we pushed the envelope of technology and made the world safer.</p> <p>STR is not just any company. Our people, culture, and attitude along with their unique set of skills, experiences, and perspectives put us on a trajectory to change the world. We can't do it alone, though - we need fellow trailblazers. If you are one, join our team and help to keep our society safe! Visit us at&nbsp;<a href="http://www.str.us/">www.str.us</a>&nbsp;for more info.</p> <p><em><br>STR&nbsp;is an equal opportunity employer. We are fully dedicated to hiring the most qualified candidate regardless of race, color, religion, sex (including gender identity, sexual orientation and pregnancy), marital status, national origin, age, veteran status, disability, genetic information or any other characteristic protected by federal, state or local laws.</em></p> <p><em data-redactor-tag="em">If you need a reasonable accommodation for any portion of the employment process, email us at&nbsp;<a href="mailto:appassist@str.us">appassist@str.us</a>&nbsp;and provide your contact info.</em></p> <p><em data-redactor-tag="em">Pursuant to applicable federal law and regulations, positions at STR require employees to obtain national security clearances and satisfy the requirements for compliance with export control and other applicable laws.</em></p></div>