Application Support Intern (Summer 2026)

Application Support Intern (Summer 2026)

Location: New York, NY (Hybrid)
Duration: June 15, 2026 – August 21, 2026
Pay Rate: $25/hour

Role Summary

Exiger is seeking a curious, solution-oriented Application Support Intern to join our team for Summer 2026. Reporting to experienced members of the Support organization and paired with mentors, this intern will support Exiger’s product suite while contributing to meaningful operational and process improvements during a period of significant tooling and platform transformation.

This is a hands-on, full-time internship designed to provide real-world exposure to enterprise SaaS application support, customer onboarding, and operational optimization in a fast-paced, mission-driven environment. The role is based in the NYC metro area and follows a hybrid schedule, with in-office collaboration Tuesday- Thursday.

Key Responsibilities

As an Application Support Intern, you will contribute across day-to-day support operations while helping the team evolve its processes and tooling:

• Develop a working knowledge of Exiger’s product suite (training provided)

• Provide end-user application support across Exiger’s platforms

• Coordinate, prioritize, and track incoming support requests

• Analyze and troubleshoot application issues while minimizing response time

• Take ownership of support issues through final resolution, including clear communication with stakeholders

• Facilitate problem-solving between end-users, engineering, infrastructure, and other internal teams

• Support customer onboarding activities, including acquisition, configuration/enablement, and operational readiness

• Participate in business-as-usual (BAU) support activities to ensure smooth product operations

Operational Improvement & Tooling Initiatives:

• Assist with the rollout and optimization of new support tools and capabilities, including:

  • ServiceNow (SNOW)

  • Customer portals

  • Automation and workflows

  • Reporting and dashboards

  • Systems integrations and AI-assisted tooling

  • Status pages, runbooks, and knowledge bases

• Help design, document, and improve processes that take advantage of newly implemented tools

• Contribute to special projects such as migrations, product updates, process optimization, and automation initiatives

Qualifications and Required Experience

• Currently pursuing or recently graduated with a Bachelor’s degree in Computer Science or a related technical field

• Strong verbal and written communication skills

• Ability to work independently while collaborating effectively in a team environment

• Comfortable multitasking and balancing competing priorities in a fast-paced setting

• Ability to quickly assimilate technical information and apply it to real-world problems

• Prior development or scripting experience (at any level) is a strong plus

• Interest in understanding how software systems work and how they can be leveraged to improve operational outcomes

Why Intern with Us:

• Valuable hands-on experience in a dynamic and supportive team

• Mentorship from industry experts

• Hybrid work environment with meaningful in-office collaboration

• Hands-on experience working with an experienced Application Support team

• Dedicated mentorship and professional development opportunities

• Exposure to real-world SaaS security, compliance, and risk management challenges

• Inclusive, mission-driven culture focused on impact, learning, and growth

• Networking Opportunities within the organization

#Li-hybrid #Li-DNI

This is a hybrid position based in New York, NY. The pay rate is $25.00 /hour.