AI + Customer Experience Intern
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AI + Customer Experience Intern
Multiple Tracks Available – Remote, Part-Time
Company Overview
Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world's leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs.
Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.
We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We're building an AI-native team that embraces our "build in public" philosophy, where we share our work, learn openly, and compound our expertise over time.
Position Summary
We're looking for curious, self-directed interns to join our team and contribute to real projects at the intersection of AI and customer experience. This isn't a "make copies and get coffee" internship—you'll work on meaningful projects, publish content with your name on it, and build skills that matter in an AI-driven world.
As an intern at Waterfield Tech, you'll gain hands-on experience with AI tools, contribute to client-facing work, and learn how AI is transforming contact centers and customer experience. We offer multiple tracks based on your interests and skills.
Internship Tracks
Select the track(s) that match your interests when you apply:
Track 1: AI & Technical Development
Focus: Building AI agents, integrations, and technical tools
- Develop AI agents for customer service and contact center workflows
- Work on voice and chat AI implementations
- Build internal tools and automations
- Research and prototype emerging AI capabilities
- Create technical documentation and integration guides
Best for: Computer Science, Software Engineering, Data Science majors with interest in AI/ML
Track 2: Content & Thought Leadership
Focus: Creating content and building our public presence
- Write blog posts, LinkedIn articles, and thought leadership content
- Create case studies and document client success stories
- Research and summarize AI developments relevant to CX
- Develop social media content and engagement strategies
- Build presentation decks for conferences and sales
Best for: Marketing, Communications, Journalism, English majors who love writing and research
Track 3: Client Success & Consulting
Focus: Supporting client relationships and delivery
- Support client onboarding, training, and success initiatives
- Conduct research to support consulting engagements
- Analyze client workflows and identify automation opportunities
- Build ROI models and business cases
- Create client-facing deliverables and presentations
Best for: Business, MIS, Consulting-track majors who enjoy problem-solving and client interaction
Track 4: Product & Operations
Focus: Building products, tools, and internal systems
- Design and prototype internal tools that become client products
- Conduct user research and testing
- Build AI-powered workflows for internal operations (HR, finance, admin)
- Create workshop formats and training materials
- Develop process improvements and automations
Best for: Product Management, UX/HCI, Operations, Information Systems majors
What You'll Get
- Real projects with real impact—not busywork
- Published work with your name on it (we "build in public")
- Hands-on experience with AI tools (Claude, ChatGPT, and more)
- Mentorship from experienced professionals
- Exposure to how AI is transforming customer experience
- Remote flexibility—work from anywhere, around your class schedule
- Path to full-time employment for strong performers
Qualifications
Required:
- Demonstrated interest in AI (personal projects, coursework, self-learning, daily use—show us how you engage with AI)
- Strong written and verbal communication skills
- Self-directed learner comfortable with ambiguity
- Comfortable with remote work and async collaboration
- Currently enrolled undergraduate (junior/senior) or graduate student
Bonus (varies by track):
- Python, APIs, or prompt engineering experience (Technical track)
- Writing portfolio or content creation experience (Content track)
- Business analysis or consulting exposure (Client Success track)
- Product management or UX experience (Product track)
We don't care about:
- Your GPA—we care about curiosity, initiative, and what you've built
- A "perfect" background—we value diverse paths and perspectives
Position Details
- Compensation: $23-26/hour based on experience and track
- Hours: Part-time, up to 25 hours/week (flexible around class schedule)
- Location: Fully remote (work from anywhere)
- Duration: Semester-based with potential extension to summer intensive
- Positions Available: 2-4 interns across tracks
How to Apply
Apply through our HRIS Portal link provided
Include:
- Resume
- Cover letter (300 words max): Why Waterfield? Which track(s) interest you and why?
- AI Interest Demonstration: Show us how you engage with AI—GitHub repo, blog post, project description, or 300 words on how you'd use AI in your chosen track
- Work Sample (relevant to your track): writing sample, code project, case analysis, or design work
Physical Requirements
- Sitting: Ability to sit for extended periods while working at a computer.
- Vision: Normal or corrected vision to work with digital screens and documents.
- Hearing: Normal or corrected hearing to communicate with colleagues via video calls.
Waterfield Tech is proud to be an equal opportunity employer.
Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.
www.waterfieldtech.com 110 S Hartford Ave., Suite 2502, Tulsa OK 74120 800.324.0936
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