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INTERNSHIP DETAILS

Operations Intern - 6 Months/PPO

CompanyTravclan

LocationDelhi

Work ModeOn Site

PostedJanuary 12, 2026

Internship Information

Core Responsibilities

The intern will handle all bookings and business operations-related work, ensuring timely payments and deliveries while managing customer feedback. They will also work closely with suppliers to ensure smooth post-booking operations.

Internship Type

intern

Company Size

315

Visa Sponsorship

Language

English

Working Hours

60 hours

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About The Company

At TravClan, we are redefining the way people plan, book and experience travel. We provide the best onground exprience to customers during their travel. We enable travel agents to book flights, hotels, holidays with suppliers across the world. Using technology, we provide travel agents access to great products and best prices.

About the Role

About us:  We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.<p style="margin-top:17.4pt;margin-right:-2.25pt;margin-bottom:0in;margin-left: -9.0pt;background:white;box-sizing: border-box;outline: 0px;font-variant-ligatures: normal; font-variant-caps: normal;orphans: 2;widows: 2; text-decoration-style: initial;text-decoration-color: initial; word-spacing:0px;">Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors! <p style="margin-top:17.4pt;margin-right:-2.25pt;margin-bottom:0in;margin-left: -9.0pt;background:white;box-sizing: border-box;outline: 0px;font-variant-ligatures: normal; font-variant-caps: normal;orphans: 2;widows: 2; text-decoration-style: initial;text-decoration-color: initial; word-spacing:0px;">Profile Overview: Operations at TravClan is a key role that focuses on managing end to end booking operations across products while ensuring customer delight. Handling on ground operations, increasing GMV & processing bookings on time falls under few high priority activities undertaken in Operations.<span style="font-size:12pt;font-family:Arial;color:#3d85c6;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Growth Prospects:    <ul><li>Stipend - <strong style="box-sizing: border-box; outline: 0px;font-variant-ligatures: normal;font-variant-caps: normal; orphans: 2;widows: 2; text-decoration-style: initial;text-decoration-color: initial;word-spacing: 0px;">Your starting stipend will be INR 25000 for the first 3 months. After three months, based on your performance your stipend will gradually increase. The increase will happen as follows - </li></ul><table border="1" cellpadding="0" cellspacing="0" dir="ltr" style="table-layout: fixed; font-size: 10pt; font-family: Arial; width: 100%; border-collapse: collapse; border: none;"><tbody><tr style="height:21px;"><td style="border-top:1px solid #000000;border-right:1px solid #000000;border-bottom:1px solid #000000;border-left:1px solid #000000;overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;font-weight:bold;text-align:center;">Month</td><td style="border-top:1px solid #000000;border-right:1px solid #000000;border-bottom:1px solid #000000;overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;font-weight:bold;text-align:center;">Stipend Amount (INR)</td></tr><tr style="height:21px;"><td style="border-right:1px solid #000000;border-bottom:1px solid #000000;border-left:1px solid #000000;overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;text-align:center;">1</td><td style="border-right:1px solid #000000;border-bottom:1px solid #000000;overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;text-align:center;">25000</td></tr><tr style="height:21px;"><td style="border-right:1px solid #000000;border-bottom:1px solid #000000;border-left:1px solid #000000;overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;text-align:center;">2</td><td style="border-right:1px solid #000000;border-bottom:1px solid #000000;overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;text-align:center;">25000</td></tr><tr style="height:21px;"><td style="border-right:1px solid #000000;border-bottom:1px solid #000000;border-left:1px solid #000000;overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;text-align:center;">3</td><td style="border-right:1px solid #000000;border-bottom:1px solid #000000;overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;text-align:center;">25000</td></tr><tr style="height:21px;"><td style="border-right:1px solid #000000;border-bottom:1px solid #000000;border-left:1px solid #000000;overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;text-align:center;">4</td><td style="border-right:1px solid #000000;border-bottom:1px solid #000000;overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;text-align:center;">30000</td></tr><tr style="height:21px;"><td style="border-right:1px solid #000000;border-bottom:1px solid #000000;border-left:1px solid #000000;overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;text-align:center;">5</td><td style="border-right:1px solid #000000;border-bottom:1px solid #000000;overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;text-align:center;">30000</td></tr><tr style="height:21px;"><td style="border-right:1px solid #000000;border-bottom:1px solid #000000;border-left:1px solid #000000;overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;text-align:center;">6</td><td style="border-right:1px solid #000000;border-bottom:1px solid #000000;overflow:hidden;padding:2px 3px 2px 3px;vertical-align:bottom;text-align:center;">30000</td></tr></tbody></table> <ul><li>Certificate on completion of Internship. Letter of Recommendation or PPO on delivering exceptional results with CTC ranging between 5.4 to 7.5 LPA.</li><li>Perks: Informal dress code, Free snacks & beverages</li></ul><span style="font-size:12pt;font-family:Arial;color:#3d85c6;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Whats on Offer: <ul><li>Work with a young & passionate team to excel and make an impact</li><li>Work directly with the founders</li><li>Fast Career Growth with fast appraisals and fast salary increase</li><li>Super passionate team with deep conviction which has stayed together during covid.</li><li>Very high ownership role in a fast paced environment</li><li>Great Culture -> No hierarchy / politics nonsense guaranteed!</li></ul>  <span style="font-size:12pt;font-family:Arial;color:#3d85c6;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Our founding team:  The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:<ul><li>Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.</li><li>Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.</li><li>Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.</li></ul> <span style="font-size:12pt;font-family:Arial;color:#3d85c6;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Company Profile:<ul><li>You read the detailed company profile <a href="https://s3.ap-south-1.amazonaws.com/com.travclan.cms.production/appcms/_TravClan_Branding6th_june.pdf" rel="noreferrer" target="_blank">here.</a></li><li>To know more about us, have a look at a <a href="https://www.youtube.com/channel/UCRs0vxmwNQ80tu5rJx1u5YQ" rel="noreferrer">few videos on Youtube</a>!</li></ul><span style="font-size:12pt;font-family:Arial;color:#3d85c6;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What we are looking for:<span style="font-size:12pt;font-family:'Proxima Nova',sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">  R<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">oles & Responsibilities:<ul><li>Handling all bookings and business operations-related work</li><li>Closely working with the suppliers in ensuring timely revert on queries & smooth post-booking operations such as booking confirmations, sharing vouchers, etc.</li><li>Ensuring timely payments to suppliers and deliveries to customers.</li><li>Effectively managing feedback and escalations from customers and vendors.</li><li>Ensuring customer delight</li><li>Regular and timely completion of agent KYC</li></ul> <div><div>Check if you fit in the role-</div><div> </div>You Must-<ul><li>Be Customer-Centric</li><li>Enjoy speaking to clients on call</li><li>Have high ownership to complete your work</li><li>Be good at negotiating with suppliers</li></ul> You Can-<ul><li>Improve business acumen</li><li>Improve negotiation skills</li></ul> You Want to-<ul><li>Improve business acumen</li><li>Improve negotiation skills</li></ul><div> </div><div>This role is not ideal for someone who is-</div><ul><li>not comfortable with tight timelines/targets</li><li>not disciplined to sit and work</li><li>not good at resolving customer queries or escalations</li><li>not comfortable with long working hours i.e. 10 - 12 hours daily</li><li>not excited about working on Saturdays (6 days a week)</li></ul></div> <span style="font-size:12pt;font-family:Arial;color:#3d85c6;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The Recruitment Process:<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <ol><li>Aptitude Test & Group Discussion: The first step of the recruitment process is a 50-minute basic aptitude test, followed by a 20-30 minute group discussion round on a separate date.</li><li>Personal Interviews: 2-3 video interviews. Detailed discussions about the job profile, company & candidature are discussed in these rounds.</li><li>Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate.</li></ol> <span style="font-size:12pt;font-family:Arial;color:#3d85c6;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Important Points: <ul style="margin-left: 24px;"><li>Office Location - Connaught Place (Work from office)</li><li>Work Timings - 9:30 till work gets over. You are considering joining a startup. Buidling anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day!</li><li>Fast pace translates to fast growth and exciting responsibilities.<ul style="box-sizing: inherit; margin: 0px; padding: 0px; list-style-type: none;"><li style="box-sizing: inherit; margin-bottom: 0px; margin-left: 28px;">ESOPs  - 30% of team members have ESOPs</li><li style="box-sizing: inherit; margin-bottom: 0px; margin-left: 28px;">Promotions - 40% of team members get promoted in 2 years</li><li style="box-sizing: inherit; margin-bottom: 0px; margin-left: 28px;">Aggressive hikes for top performers - with median hikes ~25%</li></ul></li></ul> <span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">       <span style="font-size:15pt;font-family:Arial;color:#3d85c6;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Looking forward to having you on board with us!

Key Skills

Customer-CentricNegotiationCommunicationProblem SolvingTime Management