Support Intern (Remote - USA)

<div class="content-intro"><p><strong>Recruitment Fraud Alert</strong></p> <p>We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. &nbsp;</p> <p><strong>What to know:</strong></p> <ul> <li>Commvault does&nbsp;<em>not</em>&nbsp;conduct interviews by email or text.</li> <li>We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.</li> </ul> <p>If you suspect a recruiting scam, please contact us at <u><a href="mailto:wwrecruitingteam@commvault.com">wwrecruitingteam@commvault.com</a>&nbsp;</u></p> <p>&nbsp;</p> <p><strong>About Commvault</strong>&nbsp;</p> <p>Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.&nbsp;</p></div><p><strong><em>Join us for our Summer 2026 Internship Program!</em></strong></p> <p><strong>The Opportunity</strong><br>We are seeking a motivated intern to join our Customer Support Automation team. This role offers hands-on experience in implementing automation solutions that enhance customer support efficiency and effectiveness.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Chatbots: Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary</li> <li>Email Automation: Set up auto-responses for common questions and create templates for frequent issues to speed up response times</li> <li>Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly</li> <li>Knowledge Base: Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests</li> <li>Workflow Automation: Implement tools to route tickets to appropriate support agents based on predefined criteria for efficient handling</li> <li>Follow-Up Reminders: Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement</li> <li>Analytics and Reporting: Use analytics tools to track support performance metrics, identify areas for improvement, and automate reporting processes</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>Strong communication skills</li> <li>Customer-focused mindset</li> <li>Ability to multitask and prioritize</li> <li>Familiarity with CRM software is a plus</li> </ul> <p><strong>Must be available to work from Tuesday, May 26th until Friday, August 7th.</strong></p> <p><strong>You’ll love working here because:</strong></p> <ul> <li>We care. Our team isn’t just colleagues; they’re a community that supports and inspires each other every day</li> <li>Real work. Real impact. Forget busywork—our interns tackle meaningful projects that make a difference. You’ll leave with skills, confidence, and experience that set you apart</li> <li>Connections that count. Our program opens doors to different business functions, giving you the chance to collaborate, network, and build relationships that last well beyond your internship</li> </ul> <p>If you're passionate about helping others and want to learn more about customer support, we’d love to hear from you!</p> <p>#LI-DNI</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Thank you for your interest in Commvault. Reflected below is the minimum and maximum base salary range for this role. At Commvault we use broad salary ranges in our job postings to reflect the diverse levels of expertise and experience among our candidates and is not reflective of the total compensation and benefits package. The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements within the range are not automatic and will be carefully considered to ensure a fair and competitive offer. We are committed to rewarding talent and experience.</p></div><div class="title">Pay Range</div><div class="pay-range"><span>$39,520</span><span class="divider">&mdash;</span><span>$118,560 USD</span></div></div></div><div class="content-conclusion"><div class="jd-info au-target" data-ph-at-id="jobdescription-text" data-ph-id="ph-page-element-page5-4e8TMw"> <p>Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.</p> <p>Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email <a href="mailto:accommodations@commvault.com" target="_blank"><span class="WHY2">accommodations@commvault.com</span></a>&nbsp;For any inquiries not related to an accommodation please reach out to&nbsp;<a href="mailto:wwrecruitingteam@commvault.com" target="_blank"><span class="WHY2">wwrecruitingteam@commvault.com</span></a>.</p> <p>&nbsp;</p> <p><a href="https://www.commvault.com/privacy-policy">Commvault's Privacy Policy </a></p> </div> <p>&nbsp;</p></div>