Guest Services Intern

ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community. 

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day. 

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Guest Service Operations Intern will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

ESSENTIAL RESPONSIBILITIES:

• Assist in greeting and checking in guests, providing warm and personalized guest service.
• Help guests with special requests, local recommendations, and coordinating services like transportation, dining reservations, and activities.
• Learn about front desk operations, including managing reservations, guest check-ins, and check-outs.
• Ensure all guests feel welcomed, valued, and comfortable by offering a high level of legendary service and addressing guest inquiries and concerns.
• Help with administrative tasks related to guest services, such as maintaining guest records, preparing reports, and handling correspondence.
• Work closely with the Guest Services team to ensure seamless operations, assisting with special events, and supporting team projects.
• Contribute to ongoing initiatives that enhance the guest experience and overall hotel operations.
• Other special projects and duties, as assigned.

MUST HAVES:

• Strong communication and interpersonal skills.
• Passion for hospitality, people, and fostering a positive workplace culture.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Team-oriented with a positive attitude and willingness to learn.
• Proficient in Microsoft Office Suite and basic computer skills.
• Demonstrated ability to communicate effectively, both written and verbal.
• Currently enrolled in a Hospitality, Tourism, Business, or related program with an expected graduation date of May – December 2025.

Qualifications

WHAT YOU WILL GAIN:

• Personal and professional growth opportunities.
• Workplace culture with heart and soul
• Career experience of a lifetime
• Mentorship and Support

OUR CORE VALUES:

• Hit the Mark, Every Time
• Blaze New Trails
• Spark Warmth
• Be Intentional
• Honor All
• Do Right
• Stay Curious

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.