INTERNSHIP DETAILS

Apprenticeship – Client Relation

CompanyPrudential plc
LocationSpecial capital Region of Jakarta
Work ModeOn Site
PostedJanuary 15, 2026
Internship Information
Core Responsibilities
The role involves preparing draft materials for client relations and making calls to insurance participants for address verification. Additionally, the intern will support client relations in updating data and sending communications.
Internship Type
full time
Company Size
55637
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
We are Prudential. For Every Life, For Every Future. Prudential provides life and health insurance and asset management in Greater China, ASEAN, India and Africa. Prudential’s mission is to be the most trusted partner and protector for this generation and generations to come, by providing simple and accessible financial and health solutions. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. Visit our websites for more information: Prudential plc: https://www.prudentialplc.com/ Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
About the Role

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Requirements:

  • Prepare draft manual book which will be reviewed by each of PIC Client Relations.

  • Prepare draft socialization material which will be reviewed by each of PIC Client Relations.

  • Make a call to insurance participants for failed delivery of cards and get the correct address.

  • Update CR master data

  • Support CR for preparation sending emails to PIC with regard to list providers and monthly health bulletin

  • Support CR in updating data for reminder of outstanding billings

  • Support CR in updating data for reminder of client health talk

  • Welcome call with adjustment draft. Such as: To confirm that the policy issuance email was already received; Inform to client the name of the Client Relation PIC’s whose handles the client; To confirm to clients PIC’s whose handle the daily, and or acting as Client PIC’s regarding the policy’s that client have. Also ask for the phone number that can be contacted by PIC Client Relations

Requirements:

  • Final year student or Fresh graduate from any major

  • Willing to do WFO (3x a week) & WFH (2x a week) in South Jakarta

  • Committed to do 6 months internship

  • Experienced and able to operate Microsoft Office Tools (Word, PowerPoint, Outlook, and Excel)

  • Excellent communication skills (written and speaking) both in English and Indonesian

  • Can-Do attitude

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Key Skills
Microsoft OfficeCommunication SkillsEnglishIndonesianCan-Do Attitude
Categories
Customer Service & SupportFinance & AccountingAdministrative