INTERNSHIP DETAILS

Fraud & Operations Internship

CompanySpotahome
LocationMadrid
Work ModeOn Site
PostedJanuary 15, 2026
Internship Information
Core Responsibilities
You will participate in payment and verification processes within the Trust & Safety team. Tasks include managing payment disputes and handling Trust and Safety cases related to claims.
Internship Type
full time
Company Size
183
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Spotahome is one of Europe's fastest-growing startups. Since 2014, we have been reinventing real estate globally. It is changing the way people rent their homes for stays of 30+ days, taking the process 100% online thanks to the verification process by the company's "Homecheckers"​, professional photographers who visit the property and create all the audio-visual materials to recreate the experience of being there in-person: HD video tours, high-quality and 360-degree photos, floor plans and detailed descriptions which include information on the property and neighbourhood. Spotahome has closed over $72M in funding, backed by top VCS from Silicon Valley and UK including the backers of Trivago acquired by Expedia in 2013, the people behind Momondo Group, Last.fm, Seedcamp, Last Second Tickets, among others. Join the ride! Spotahome is growing exponentially and we need innovative, experienced and dedicated people to fuel the company's next phase of growth. We offer a dynamic company culture and real opportunities to make a difference to the company's success while learning and developing your career.
About the Role

Your profile

  • Fluency in English and native Spanish language
  • Based in Madrid
  • Interest in technology, property and travel industry
  • Organisational skills and the ability to multitask.
  • Agility and the desire to learn
  • Being able to sign University agreement


Why us?

  • We trust our team and we are goal oriented 
  • Paid internship: 800 euros gross per month with a 6 month duration, full-time.
  • Starting date: February 2026
  • A hands-on Tutor to help you learn and grow
  • People. Work with talented, committed and supportive teammates 
  • International work environment with more than 16 nationalities
  • No politics or bureaucracy. Only a great environment for you to achieve your best work
  • Potential for future employment opportunities based on performance and company growth.


Your mission

Within our Trust & Safety team, ​you will participate in payment and verification processes. Some of the ​tasks will include:

  • Payment Disputes, you will learn about our operations and how to manage specific situations.
  • Learn about the daily operations in the team, our business, and how we keep it all safe.
  • Handle Trust and Safety cases related to Spotahome Guarantee - claims handling.
  • Support Landlords & Tenants on payment processes including collection activities.

Key Skills
Fluency In EnglishNative SpanishOrganisational SkillsMultitaskingAgilityDesire To Learn
Categories
Customer Service & SupportTechnologyHospitalityAdministrative