Healthcare Administrative Intern

Description

Job Title: Healthcare Administrative Intern 

FLSA Status: Part-Time/Hourly/Non-Exempt 

Reports To: Community Training Home I Program Manager 

Location: Remote within South Carolina 

Position Summary

The Healthcare Administration Intern supports the CTH Program Manager with the operational and administrative work that keeps care coordination moving for children, youth, and families. This internship (up to 10 hours/week) is designed for someone interested in healthcare administration, care coordination, behavioral health operations, or medical office systems, and who wants hands-on experience in a mission-driven environment. 

A primary responsibility is contacting medical and behavioral health providers to request and obtain documentation related to medication changes, including updated medication lists, visit summaries, and written confirmations. The intern will also support documentation entry, data tracking, and other administrative tasks that help the team stay organized, responsive, and compliant with program requirements. 

Why This Role Matters

Accurate and timely documentation is essential to safe, coordinated care. When medication changes occur, delays or gaps in records can create confusion, slow down support, and increase risk for families. This role helps ensure that provider documentation is requested quickly, tracked consistently, and entered accurately so the CTH team can: 

• Keep records current and reliable for care coordination 
• Support safe medication management across caregivers and providers 
• Reduce delays caused by missing information 
• Meet documentation standards and internal requirements 
• Free up the CTH Program Manager to focus on families, staff support, and urgent program needs 
• This internship is a strong fit for someone who enjoys organization, follow-through, and learning how systems work in practice. 

Key Responsibilities:  

• Provider Outreach and Documentation Collection  
• Call and email medical, psychiatric, pharmacy, and therapy providers to request documentation related to medication changes and treatment updates 
• Request items such as updated medication lists, provider notes, discharge summaries, visit summaries, and written confirmation of medication changes 
• Confirm documentation requirements and timelines with provider offices and troubleshoot barriers (missing releases, incorrect fax information, unclear records) 
• Track all outreach attempts and outcomes in a documentation log (date, contact, outcome, next steps) 
• Follow up respectfully and persistently until records are received 
• Flag urgent documentation needs and escalate time-sensitive issues to the CTH Program Manager 

Documentation Entry and Data Management

• Upload, label, and organize received documentation using program naming conventions and file standards 
• Enter medication change details and documentation status into internal systems and trackers 
• Check documentation for completeness and accuracy (correct client, correct date, readable content) 
• Identify and report discrepancies, missing pages, or conflicting information for review 
• Support basic quality checks to reduce errors and strengthen compliance 

Administrative and Operational Support

• Provide general administrative support to the CTH Program Manager to keep workflows on track 
• Assist with scheduling coordination and follow-up communications as needed 
• Maintain and update templates, forms, call scripts, and tracking tools 
• Support meeting preparation and follow-up tasks, including notes and action item tracking 
• Help keep shared drives and digital files organized so information is easy to locate and audit-ready 
• Assist with light reporting tasks such as counts of open requests, turnaround times, and documentation completion status 

Communication and Professional Standards

• Communicate professionally and courteously with provider offices and program partners 
• Maintain confidentiality and handle sensitive information with discretion 
• Provide clear updates to the CTH Program Manager about progress, barriers, and next steps 
• Represent the program with a calm, helpful approach, even when offices are busy or processes are complex 

Process Improvement

• Identify recurring challenges and recommend simple improvements to scripts, trackers, and documentation workflows 
• Help strengthen consistent record-request processes to reduce delays over time 

Other

• Perform all other duties as assigned to support the mission and success of the agency. 

Salary Description  

$16 - $20/hr depending on experience 

Location and Work Environment

Growing Hope (formerly Growing Home Southeast) delivers services across South Carolina and surrounding areas. This position is remote with some travel to sites for audits, trainings, or reviews. You must reside in South Carolina. While this is not a traditional PT role, it offers ?exibility and the opportunity to make a meaningful, direct impact on organizational quality and accountability. 

Equal Employment Opportunity Statement

Growing Hope (formerly Growing Home Southeast) is an Equal Opportunity Employer. We are committed to building a diverse team and strongly encourage applications from all backgrounds to apply. We do not discriminate based on race, religion, gender, age, national origin, disability, veteran status, or any other protected status. 

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities to perform these functions. 

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. All duties and responsibilities are essential functions and requirements and are subject to modi?cation to reasonably accommodate individuals with disabilities. The requirements listed are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. 

Growing Hope (formerly Growing Home Southeast) is a drug-free workplace and complies with ADA regulations as applicable. 

Requirements

Minimum Quali?cations

• Current enrollment in, or recent completion of, a program related to healthcare administration, public health, human services, nursing, or a related field 
• Interest in healthcare operations, medical records, care coordination, or behavioral health systems 
• Strong attention to detail and ability to manage multiple follow-ups 
• Comfort making phone calls and communicating professionally with clinics and provider offices 
• Strong written communication skills for email outreach and documentation 
• Basic computer skills and willingness to learn systems (data entry, document upload, spreadsheets) 
• Ability to handle confidential information with professionalism and discretion 
• Reliable, responsive, and able to work independently within a part-time schedule  

Preferred Qualifications

• Prior experience in a healthcare, behavioral health, or human services setting (medical office, clinic, hospital, pharmacy, care coordination support) 
• Experience requesting, tracking, or organizing medical records or provider documentation 
• Familiarity with releases of information and documentation workflows 
• Experience with EHRs, case management systems, or data tracking tools 
• Strong organizational skills and comfort building simple systems (trackers, checklists, templates)