INTERNSHIP DETAILS

Guest Services Intern

CompanyGift of Life Donor Program
LocationPhiladelphia
Work ModeOn Site
PostedJanuary 16, 2026
Internship Information
Core Responsibilities
Guest Services Interns will assist staff and volunteers with daily operations and provide support to families staying at Gift of Life Howie's House. Responsibilities include answering calls, checking in families, and performing daily house operations tasks.
Internship Type
intern
Company Size
20
Visa Sponsorship
No
Language
English
Working Hours
40 hours
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About The Company
Gift of Life Howie's House serves as a "home away from home"​ for transplant patients and their families by providing temporary, affordable lodging and supportive services to those who travel to Philadelphia for transplant-related care. Formerly Gift of Life Family House Recognizing the critical need for affordable accommodations and supportive services for transplant families, Gift of Life Donor Program and the Transplant Foundation collaborated to open a unique lodging facility for transplant candidates, recipients, family members, and living donors. That facility, Gift of Life Family House, officially opened its doors to transplant families in July 2011 in the Old City neighborhood of Philadelphia. In the Gift of Life service area—eastern Pennsylvania, southern New Jersey, and Delaware—there are over 5,100 individuals waiting for a transplant, and it is likely that these candidates will have surgery at a transplant center served by Gift of Life Donor Program. Yet, many others living outside of this service area must travel to Philadelphia’s world-class hospitals for such treatment. While transplant outcomes have improved, the anxiety and challenges associated with the transplantation process continue to significantly impact each family member both emotionally and financially. Transplant patients and their families experience a great deal of stress and anxiety during their journey toward the gift of life. Endless hours of diagnosis, treatment, and waiting for the call for an available organ, false hopes when an available organ is not an ideal match, and the financial burden of medical treatment paired with time away from work are just some of the trials they face when a transplant is the only answer to a life-threatening diagnosis.
About the Role

Who We Are:

Gift of Life Donor Program, a non-profit agency serving eastern Pennsylvania, southern New Jersey, and Delaware. We are responsible for recovering organs and tissues used in lifesaving and life-enhancing transplants.  Gift of Life Howie’s House serves as a “home away from home” for transplant patients and their families by providing temporary, affordable lodging and supportive services to those who travel to Philadelphia, PA, for transplant-related care.

Guest Services Intern Overview:

Guest Services Interns will provide families residing at Gift of Life Howie's House with a pleasant and comfortable stay by assisting staff and volunteers with the daily operations of the House and by providing support to the families as needed throughout their stay. 

 What We’re Looking for in a Guest Services Intern:

 Our ideal candidate is an individual who is currently enrolled in a college-level Hospitality Management Program with availability to work 7 AM-3 PM and 3 PM-10 PM, including weekends and/or weekdays, for Spring 2026 through Fall 2026 (six months).

We are open to full-time or part-time candidates!

What’s in it for you?  

  • Paid Internship
  • Opportunity to work with welcoming, inclusive co-workers
  • Gain hospitality experience in a mission-driven environment
  • Be an integral part of an organization that actively saves and enhances lives every day

Some of the requirements for the Guest Services Intern include:

  • Demonstrate ease in developing and maintaining work relationships with staff and volunteers
  • Display a professional demeanor and appearance with poise, tact, and diplomacy
  • Be aware of internal and external client needs
  • Possess the ability to work independently or as part of a team
  • Handle sensitive and confidential situations

 Some of what you’ll be doing as a Guest Services Intern:

  • Answer, triage, and direct incoming calls
  • Check-in families at the front desk
  • Track potential room availability
  • Perform guest orientation and house tours
  • Fill open rooms by contacting guests on the waiting list
  • Identify and prepare vacant rooms for incoming families
  • Provide general assistance, service, and support activities to all guests and staff
  • Perform daily house operations tasks as requested by staff
  • Assist in the coordination of food services and inventory assessment
  • Assist with unique special events, projects, and committee work

 

We are an equal opportunity employer and support diversity in our workplace.

 

Key Skills
HospitalityCommunicationTeamworkProfessionalismConfidentialityCustomer ServiceProblem SolvingOrganization
Categories
HospitalitySocial ServicesCustomer Service & Support
Benefits
Paid InternshipOpportunity to Work with Welcoming, Inclusive Co-WorkersGain Hospitality Experience in a Mission-Driven Environment