Intern, UX Researcher

<div class="content-intro"><p><strong><a href="https://www.sofi.com/sofi-employee-applicant-privacy-notice/" target="_blank">Employee Applicant Privacy Notice</a></strong></p> <p><strong>Who we are:</strong></p> <div> <p>Shape a brighter financial future with us.&nbsp;</p> <p>Together with our members, we’re changing the way people think about and interact with personal finance.</p> <p>We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. <strong>Join us to invest in yourself, your career, and the financial world.</strong></p> </div></div><h1><strong>The Role:</strong></h1> <p>Are you passionate about championing research insights to drive impact on product and design experiences? Do you want to be part of an innovative and collaborative team working to build the next generation of financial technology products and services? Are you excited by the opportunity to execute research at various stages of the product and design lifecycle, from exploratory to evaluative, and see the immediate impact? Are you hungry to expand your research knowledge and master your skills? If so, we want you to join us at SoFi this Summer!</p> <p>As a SoFi UX Research Intern, you’ll join a dynamic, collaborative team of researchers that play a pivotal role in shaping product strategy and driving user-centered decision making across the business. You will partner closely with other members of the research team, in addition to Product Managers, Designers, and Product Marketers. You will conduct exploratory, formative, and evaluative research studies to help your partners make informed and confident decisions. With the support of the research team, you will plan, lead, and socialize your research projects and findings.</p> <p>&nbsp;</p> <p><strong>**The candidate must be available for the entire internship period:**&nbsp;</strong></p> <p><strong>Cohort 1: Monday, June 1st, 2026 to Friday, August 21st, 2026<br></strong><strong>Cohort 2: Monday, June 15th, 2026 to Friday, September 4th, 2026</strong></p> <h1><strong>What You’ll Do:</strong></h1> <ul> <li>Partner with Product Managers, Designers, and Marketers to identify research topics and plan research initiatives</li> <li>Design and manage qualitative and/or quantitative research projects end-to-end: develop research plans, recruitment screeners and discussion guides, conduct member and/or prospect interviews, analyze data, and write up your research findings and recommendations</li> <li>Utilize a variety of research methods including user interviews, usability tests, and surveys</li> <li>Share out your research findings in a number of presentations with different groups of partners and stakeholders</li> <li>Participate in Design Reviews, giving and soliciting member-centric feedback</li> <li>Partner with and learn from other talented members of SoFi's Research team</li> </ul> <h1><strong>What You’ll Need:</strong></h1> <ul> <li><strong>Enrolled in an accredited US-based university (working towards a Bachelor’s or Master’s degree) with an expected graduation date of December 2026 or Spring 2027 </strong></li> <li><strong>Must be returning to school for at least one quarter or semester after the internship</strong></li> <li><strong>Have no more than 12 months of professional full-time work experience (excluding internships and research assistant roles)</strong></li> <li><strong>Must be willing to relocate to San Francisco Bay Area and be available to work in the San Francisco HQ office</strong></li> <li>Relevant coursework in a variety of research methods, such as lab and field research, survey design, statistical analysis, etc.</li> <li>Must be organized and able to manage research projects</li> <li>Basic understanding of qualitative and quantitative research methods, behavioral analysis, and statistical concepts</li> <li>Excellent communication skills, with the ability to synthesize and communicate ideas visually, verbally, and in writing</li> </ul> <h1><strong>Nice to Have:</strong></h1> <ul> <li>Previous experience in research tools, including statistical and/or programming applications (e.g., Qualtrics, UserZoom, SQL, Tableau, SPSS)</li> <li>Previous research experience from research companies, agile start-up technology companies, and/or fin-tech companies</li> <li>Passionate about personal finance and technology</li> <li>Human Computer Interaction (HCI), Psychology, and Information Science majors preferred</li> </ul> <h1><strong>Internship Perks:</strong></h1> <ul> <li>Access to senior leadership, including exclusive Q&amp;A sessions with executives across all functions of SoFi</li> <li>Exclusive opportunities to deliver a case study to SoFi leaders&nbsp;</li> <li>Development sessions for career, financial, and professional growth</li> <li>Opportunities to participate in company wide events like All-Hands and SoFi circles programming</li> <li>Networking socials to connect with fellow interns</li> <li>SoFi swag giveaways</li> <li><strong>We offer incoming interns the flexibility to select from two potential start dates:</strong> <ul> <li><strong>Cohort 1: Monday, June 1st, 2026 to Friday, August 21st, 2026</strong></li> <li><strong>Cohort 2: Monday, June 15th, 2026 to Friday, September 4th, 2026</strong></li> </ul> </li> </ul><div class="content-conclusion"><p style="font-weight: 400;"><strong>Why you'll love working here:</strong></p> <p style="font-weight: 400;">&gt; Internship Benefits: <a href="https://9240566.fs1.hubspotusercontent-na1.net/hubfs/9240566/SoFi%202025%20Benefits%20TempIntern.pdf" target="_blank">View Link</a></p> <p style="font-weight: 400;">&gt; Full Time University Grad Benefits: <a href="https://9240566.fs1.hubspotusercontent-na1.net/hubfs/9240566/SoFi%202025%20Benefits%20Full-time.pdf" target="_blank">View Link</a></p> <p style="font-weight: 400;"><strong>Internship Highlights include:</strong></p> <p style="font-weight: 400;">In addition to a unique and challenging professional experience, interns will also receive perks such as invites to Member events, and more!</p> <ul style="font-weight: 400;"> <li>Personalized Mentorship Program</li> <li>Fully stocked kitchen (snacks &amp; drinks)</li> <li>Access to senior leadership, including round tables with executives across all functions of SoFi</li> </ul> <p>&nbsp;</p> <h5 style="text-align: center;"><span style="font-weight: 400;">SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.</span></h5> <h5 style="text-align: center;"><span style="font-weight: 400;">The Company hires the best qualified candidate for the job, without regard to protected characteristics.</span></h5> <h5 style="text-align: center;"><span style="font-weight: 400;">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></h5> <h5 style="text-align: center;"><a href="https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf" target="_blank"><span style="font-weight: 400;">New York applicants: Notice of Employee Rights</span></a></h5> <h5 style="text-align: center;"><span style="font-weight: 400;">SoFi is committed to an inclusive culture. As part of this commitment, </span><span style="font-weight: 400;">SoFi </span><span style="font-weight: 400;">offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email </span><a href="mailto:accommodations@sofi.com" target="_blank">accommodations@sofi.com.</a></h5> <h5 style="text-align: center;"><span style="font-weight: 400;">Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.</span></h5></div>