Summer Student, Claims

Department: Claims

Location: Toronto

Reports To: Manager, Claims

Please note that these opportunities are internships and not Co-Op placements.

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and / or multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. Diversity, Equity & Inclusion (DEI) is how we do business, and we’ll continue to invest in it to create a stronger global organization.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:

- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance

- Employee & Family Assistance Programs

- Participation in our national employee committee’s initiatives – social responsibility, employee engagement, diversity, equity & inclusion

The Opportunity

We are seeking two ambitious, self-motivated Summer Students, Claims to join our Canada Claims team, based in our Toronto office. Under the direct supervision of the Manager, Claims, you will be responsible for supporting our Claims Services team and other business functions within the Claims department. You will provide exceptional customer service to policyholders, brokers, claimants and internal customers, including underwriters and claims professionals. You will also assist claims professionals on special projects, attend internal meetings and participate in team and branch activities.

The ideal candidates take initiative, values collaboration and have a keen interest in providing timely, client-focused service to support the needs of our business. If you want to learn, grow and contribute to our team while exploring a career in commercial insurance claims, read further!

Duties and Responsibilities:

• Support our Claims department by assisting with our claims programs, claims intake and reporting and closing letters;
• Ensure new claims are set-up correctly in various claims systems;
• Ensure correspondence on claims and notices with insureds and brokers is completed in a timely manner;
• Liaise with underwriting and internal stakeholders;
• Assist with other administrative tasks within the Claims department;
• Take charge and deliver on special projects, as assigned; and
• Assist with Claims team initiatives.

Skills & Qualifications:

• Must be legally eligible to work in Canada;
• Working toward completion of a college or university degree or currently enrolled to start a college / university program later this fall;
• Strong interpersonal and communication skills (both oral and written);
• Demonstrated ability to handle inquiries professionally with a focus on customer service;
• Adaptable and able to work independently and within a team environment;
• Strong knowledge of Microsoft productivity tools (SharePoint, Word, Excel, PowerPoint, OneNote, MS Teams);
• Comfortable with learning various computer systems and managing electronic files; and
• Previous work experience in an professional office environment is an asset.

Liberty Mutual Canada is committed to pay transparency and fair, equitable hiring. For roles based in Ontario, we publish our hiring Pay Rate in compliance with the Ontario Pay Transparency Act.

This posting is for active, current vacancies.

Hiring Pay Rate:

CAD $24 per hour.

We do not use AI‑based screening tools in our hiring process. Candidates who complete an interview and remain under consideration may request, and will receive, feedback within 45 days.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.