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INTERNSHIP DETAILS

STAGE - CUSTOMER ENGAGEMENT ASSISTANT (H/F) - BUSINESS DEVELOPPER

CompanyHilton

LocationParis

Work ModeOn Site

PostedJanuary 12, 2026

Internship Information

Core Responsibilities

The Customer Engagement Assistant will assist the Commercial Manager in managing hotel operations in France, responding to hotel requests, and supporting the integration of new hotels into the purchasing platform. Additionally, the role involves developing and prospecting potential hotel groups and coordinating with suppliers.

Internship Type

full time

Company Size

15487

Visa Sponsorship

Language

French

Working Hours

40 hours

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About The Company

As the most recognized hospitality brand in the industry, guests around the globe rely on us as a trusted place for their stay. With 600+ hotels located in the world’s most exciting destinations, we are the place where people gather to experience exceptional hospitality, inspiring design, and energizing and often award winning bars and restaurants. We Are Hilton. We Are Hospitality.

About the Role

Le Hilton International France recherche actuellement : Stage Customer Engagement Assistant.e./Business Développer. <o:p></o:p><o:p> </o:p> PRÉSENTATION DE LA SOCIÉTÉ Hilton Supply Management  <o:p></o:p> Hilton Supply Management (HSM) est une centrale d’achat indépendante avec 18 bureaux régionaux, gérant les achats de 17 000 hôtels générant un pouvoir d’achat annuel de 13 Milliards $.<o:p></o:p> Entité du groupe Hilton, la centrale d’achat propose ses services de gestion des achats à tous les groupes d’hôtels et marques hôtelière. Aujourd’hui en France, HSM gère les achats de 50 établissements en FRANCE – Hilton, Marriott, Hyatt et hôtels indépendants. <o:p></o:p> <o:p> </o:p> Missions principales :<o:p></o:p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 66.0pt; text-indent: -18.0pt; line-height: 15.0pt; mso-list: l4 level1 lfo1; tab-stops: list 36.0pt; background: white;"><span style="font-size: 10.0pt; mso-bidi-font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #5b9bd5; mso-themecolor: accent1; mso-ansi-language: FR; mso-fareast-language: EN-GB;">· Assistant/ Adjoint de la Responsable Commerciale<span style="font-size: 12.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; color: #5b9bd5; mso-themecolor: accent1; mso-ansi-language: FR; mso-fareast-language: EN-GB;"><o:p></o:p> - Assister à la gestion des hôtels sur la France <o:p></o:p> o Répondre aux demandes des hôtels, travailler avec les fournisseurs référencés pour sourcer les produits, réaliser des benchmarks (comparaisons tarifaires)<o:p></o:p> o Accompagner les hôtels dans l’utilisation de la plateforme d’achat : BirchStreet est le logiciel à disposition des hôtels – formation, création de nouveaux utilisateurs, aide à la mise à jours des catalogues en ligne, support pour la création de nouveaux fournisseurs sur la plateforme…<o:p></o:p> o Administratif : Mise à jour des fichiers contacts, aider au calcul des fees trimestriels <o:p></o:p> <o:p> </o:p> <o:p> </o:p> - Développer / prospecter : identifier de potentiels groupes et établissements puis prospecter jusqu’à la prise de rendez-vous (Cible propriétaire : Territoire France)<o:p></o:p> <o:p> </o:p> - Intégration des hôtels : Aider à l’intégration des nouveaux hôtels dans la centrale en participant au processus d’intégration :<o:p></o:p> o Communication à tous les fournisseurs sur le nouvel hôtel affilié<o:p></o:p> o Identification des besoins du nouvel hôtel<o:p></o:p> o Formation des équipes à la plateforme<o:p></o:p> o Organisation et Participation au speed dating fournisseur<o:p></o:p> o Follow-up suite à l’intégration et au GO live pour s’assurer la bonne compréhension par les équipes de l’hôtel du fonctionnement d’HSM<o:p></o:p> <o:p> </o:p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 66.0pt; text-indent: -18.0pt; line-height: 15.0pt; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt; background: white;"><span lang="EN-GB" style="font-size: 10.0pt; mso-bidi-font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #5b9bd5; mso-themecolor: accent1; mso-fareast-language: EN-GB;">· Coordination avec les fournisseurs<o:p></o:p> - Participation aux réunions avec les Fournisseurs (mise en place, innovations, résolution de problèmes, visites des locaux).<o:p></o:p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 66.0pt; text-indent: -18.0pt; line-height: 15.0pt; mso-list: l3 level1 lfo3; tab-stops: list 36.0pt; background: white;"><span lang="EN-GB" style="font-size: 10.0pt; mso-bidi-font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: #5b9bd5; mso-themecolor: accent1; mso-fareast-language: EN-GB;">· Marketing / Communication<o:p></o:p> <p class="MsoListParagraphCxSpFirst" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-add-space: auto; text-indent: -18.0pt; line-height: 15.0pt; mso-list: l2 level1 lfo4; background: white;">- Aider à améliorer le guide fournisseurs/ guide de services : outils répertoriant l’intégralité des fournisseurs référencés dans la centrale (produits, conditions, franco, fréquence de livraison…)<o:p></o:p> <p class="MsoListParagraphCxSpMiddle" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-add-space: auto; text-indent: -18.0pt; line-height: 15.0pt; mso-list: l2 level1 lfo4; background: white;">- Améliorer les informations communiquées aux hôtels (newsletter, organisation de testings, envoi de questionnaires…)<o:p></o:p> <p class="MsoListParagraphCxSpLast" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-add-space: auto; text-indent: -18.0pt; line-height: 15.0pt; mso-list: l2 level1 lfo4; background: white;">- Travailler sur les présentations commerciales HSM et améliorer le contenu <o:p></o:p>PROFIL RECHERCHÉ<o:p></o:p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 66.0pt; text-indent: -18.0pt; line-height: 15.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"><span style="font-size: 10.0pt; mso-bidi-font-size: 10.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-ansi-language: FR; mso-fareast-language: EN-GB;">· Tempérament commercial, dynamique, “entreprenarial” spirit<o:p></o:p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 66.0pt; text-indent: -18.0pt; line-height: 15.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"><span style="font-size: 10.0pt; mso-bidi-font-size: 10.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-ansi-language: FR; mso-fareast-language: EN-GB;">· Bonne maitrise d’Excel exigée, Power Point<o:p></o:p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 66.0pt; text-indent: -18.0pt; line-height: 15.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"><span style="font-size: 10.0pt; mso-bidi-font-size: 10.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-ansi-language: FR; mso-fareast-language: EN-GB;">· Intérêt pour le marketing et la communication<o:p></o:p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 66.0pt; text-indent: -18.0pt; line-height: 15.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"><span style="font-size: 10.0pt; mso-bidi-font-size: 10.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-ansi-language: FR; mso-fareast-language: EN-GB;">· Capacité à appeler, convaincre, et être à l’aise – Qualités essentielles à la gestion de compte et à la prospection.<o:p></o:p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 66.0pt; text-indent: -18.0pt; line-height: 15.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"><span style="font-size: 10.0pt; mso-bidi-font-size: 10.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-ansi-language: FR; mso-fareast-language: EN-GB;">· Parler la langue anglaise – notre direction étant basée à l’étranger de nombreux échanges se font en anglais<o:p></o:p> <p class="MsoNormal" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; margin-left: 66.0pt; text-indent: -18.0pt; line-height: 15.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"><span style="font-size: 10.0pt; mso-bidi-font-size: 10.5pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; color: black; mso-ansi-language: FR; mso-fareast-language: EN-GB;">· Intérêt pour l’hôtellerie – les catégories clés des achats – Food, Beverage, FF&E, OS&E<o:p></o:p>

Key Skills

Commercial MindsetDynamicEntrepreneurial SpiritExcelPowerPointMarketingCommunicationAccount ManagementProspectingEnglish LanguageHospitality InterestFood PurchasingBeverage PurchasingFF&E PurchasingOS&E Purchasing