Co-op/Intern Escalations BI and Knowledge

About Kinaxis 

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers for Young People (2024), we want to help you take the first step in crafting your career journey.

At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.

About the team

Our customers deal with complex problems in demanding environments and rely on Kinaxis to provide top of the line support. This is where our Escalations Developers come into play helping to maintain and enhance our world class supply chain optimization software.

About the role

As a member of the Escalations Team under the Product Quality Group you will join a highly motivated team that solves complex customer problems. Through the course of these investigations the team has amassed a wealth of knowledge and content. Additionally, processes have been created to manage and monitor the workflow. You will work with industry standard knowledge management and business intelligence tools to curate this knowledge and add transparency to our workflows. If you have a positive attitude and enjoy a variety of work, then this is the place for you.

Location

This is a hybrid position. You must be in the Ottawa, Canada office, at least three days a week

Term Duration

This is a full-time, 4 to 8 month position, starting May 2026

Co-op or Intern

This position is open to co-ops and interns. To be eligible for a Co-op or Intern position at Kinaxis, you must either be currently enrolled in full-time education or, if you are a recent/upcoming graduate, your graduation date must be within 12 months of the placement end date.

Compensation range

$25.24 - $37.02 hourly rate. The final offer within this range will reflect the candidate’s skills, year of education and experience.

Vacancy Status

This is an existing job vacancy.

What you will do

• You will be responsible for developing dashboards and reports that provide teams with a unified and reliable source of data.
• As part of a large migration project, you will review our existing knowledge base and work with the team to ensure that the content is concise, organized and easy to navigate.
• Participate in a fast-paced work environment to continually deliver on customer expectations.
• Shape the reliability and agility of our R&D support organization.

What we are looking for

• Background in, or understanding of Power BI or similar BI solutions
• Background in, or understanding of knowledge management best practices
• Ability to work effectively in a fast-paced interrupt driven environment.
• Excellent communication and teamwork skills both written and verbal.

Things that would definitely help

• Background in, or understanding of, Confluence, Jira, Power BI and SQL

We’re accepting applications now through end of day on Friday, January 30, 2026. Please note that we may begin reviewing applications before the posting closes, so early submission is encouraged. 

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. 

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. 

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.