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INTERNSHIP DETAILS

Intern - Identity, Products, & Loyalty - Marketing Research & Insights (Summer 2026)

CompanyUnited Airlines

LocationChicago

Work ModeOn Site

PostedJanuary 17, 2026

Internship Information

Core Responsibilities

Interns will collaborate with team members on cross-functional projects and design research studies to support business decisions. They will also manage multiple projects and provide updates to stakeholders.

Internship Type

full time

Company Size

73138

Visa Sponsorship

Language

English

Working Hours

40 hours

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About The Company

This is the story of airline that leads the industry from ground to clouds. Our global cast of over 100,000+ hero characters are each on a journey to be a force for good for our customers, the planet and each other. Come be part of this story.

About the Role

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. <h2>Description</h2><span style="-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;">At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you’re a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You’ll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly.This internship opportunity is a part of the Identity, Product, Loyalty and Research (IPLR) team. As an intern, you will utilize business intuition, project management, excellent communication and a working knowledge of business tools in your day-to-day to contribute to projects that affect the onboard customer experience. You will also champion a small number of key initiatives directly, leveraging strategic thinking, analytical problem solving, and developing your presentation skills.<o:p></o:p>Marketing Research and Insights – This team leverages market research techniques to drive decisions that shape brand loyalty and the customer experience. Using methodologies like surveys, focus groups, observations, and more, we work closely with product owners and business stakeholders to influence product design and development, onboard digital experiences, brand strategy, loyalty program, and more.<o:p></o:p><o:p> </o:p>Responsibilities could include, but are not limited to:<o:p></o:p>Partnership:<o:p></o:p>· Collaborate with team members in the IPLR Department on cross-functional projects<o:p></o:p>· Build relationships with internal stakeholders and external suppliers to ensure successful product development and launches<o:p></o:p>Execute for Results:<o:p></o:p>· With support, design research studies, and seek and analyze data from a variety of sources to support decisions<o:p></o:p>· Propose solutions to business questions, leveraging strategic thinking and data analysis<o:p></o:p>· Lead presentations to internal teams and/or leadership, providing clear updates on project progress, challenges, and next steps<o:p></o:p>Project Management:<o:p></o:p>· Exposure to various project design steps to facilitate innovation<o:p></o:p>· With manager’s support, manage multiple projects by balancing the competing demands for project scope, time and quality<o:p></o:p>· Meet regularly with managers and stakeholders to provide status updates on projects<o:p></o:p>· Prepare and deliver project briefings that translate complex information into actionable insights for stakeholders<o:p></o:p><o:p> </o:p>This position is a hybrid role including a combination of days worked in our Chicago office and remotely.<o:p></o:p><o:p></o:p>No Direct Path: This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not convert to a full-time position at United at the conclusion of the internship.<o:p></o:p><h2>Qualifications</h2>Qualifications<o:p></o:p>· Current undergraduate student pursuing a degree in Marketing, Business, Communications, or a Quantitative discipline (Statistics, Economics, Analytics, Market Research, Psychology, etc.)<o:p></o:p>· Proven experience with Microsoft Excel and PowerPoint<o:p></o:p>· Experience leveraging qualitative and/or quantitative research preferred<o:p></o:p>· Detail oriented<o:p></o:p>· Communication skills<o:p></o:p>· Relationship management<o:p></o:p>· Creativity<o:p></o:p>· Must be legally authorized to work in the United States for any employer without sponsorship now and in the future<o:p></o:p>· Successful completion of interview required to meet job qualifications<o:p></o:p>· Reliable, punctual attendance is a crucial function of the positionPosting dates: January 16, 2026 through January 23, 2026<o:p></o:p> The starting rate for this role is $21.00. The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact <a href="mailto:JobAccommodations@united.com" target="_blank">JobAccommodations@united.com</a> to request accommodation.

Key Skills

MarketingBusinessCommunicationsQuantitative DisciplineStatisticsEconomicsAnalyticsMarket ResearchPsychologyMicrosoft ExcelPowerPointQualitative ResearchQuantitative ResearchCommunication SkillsRelationship ManagementCreativity