Customer Success & Product Intern

The Role
We're looking for a Customer Success & Product Intern to join our NYC team. You'll work directly with our customers, making them successful and identifying gaps in their process, bringing it directly back to our product & engineering teams.

This isn't an internship where you sit on the sidelines. This is a role that is truly going to move the needle at Spur and you'd be working with our customers & prospects from your very first day on the job.

You'll get a hands on opportunity to work at a rocketship startup, with a A* engineering & solutions engineering team.

About Us

Spur lets you test your website with natural language. Our AI agents act like real users, automating end-to-end testing without requiring traditional QA infrastructure.

Spur is founded by 2 Yale Alums, and is backed by leading investors like First Round Capital, Neo, Pear VC, Conviction, and YCombinator. We are transforming the testing world, completely re-imagining what testing means from first principles.

We're already accelerating engineering teams at some of the fastest-growing companies in the world like Aloyoga, HelloFresh, NextDoor to name a few!

Read our Manifesto: https://www.spurtest.com/founders-letter

What You'll Do

• Help customers translate their critical user journeys into natural language tests.

• Respond to customer support tickets and troubleshoot test failures across the platform.

• Lead product walkthroughs for customers on new features and capabilities.

• Collaborate with engineering to surface edge cases and customer feedback.

• Build internal documentation and resources. Get hands-on experience with AI agents, prompt engineering, and agentic QA systems.

• Review PostHog & Our Analytics platforms to analyze user sessions, and relay tactical product feedback & feature requests to our product and engineering teams

What We're Looking For

• Strong written and verbal communication—you can explain
  technical concepts clearly and confidently.

• Recent graduate or current Junior / Senior with a degree in Computer Science (major or minor) and coursework
  or interest in business.

• Genuine curiosity about AI agents, automation, and how software gets built.

• Comfortable learning quickly in a fast-paced, ambiguous startup environment.

Bonus: Experience with QA, testing tools, or customer-facing roles.

Why Spur

• Mentorship: Learn directly from a solutions engineer with 10+ years in QA and testing.

• Real responsibility: Own projects and talk to customers from day one.
  Work with the Latest Technology: Work with vision-first, multimodal agents that are changing how teams ship software.

• Startup energy: Cool NYC office, snacks, and a motivated team building something
  that actually works.

• YC network: Access to the most legendary startup community in the world